|How do I tell if this is a router or computer problem? In my office, we have 3 computers with a simple windows XP network and linksys router connecting them all. We use Quickbooks, and about 3-4 times a day the 2 computers which do not "host" the company file loose connection with the company file and the software has to be restarted. The connection is fine for the next few hours or so, then we will get booted off again. Now, being that the 2 computers get kicked off at the same time, I would initially think that this is a router problem, however other shares across the network do not get interrupted when the Quickbooks connection is lost (or maybe they do for that split second, but will reconnect without interruption... I can’t tell). |
No other network or internet problems seem to be present other than getting kicked out of Quickbooks. I have left messages in Intuits forums asking the same, and followed all their suggestions like company file diagnostics, host and server settings, sharing and etc., and all checked out fine and it was determined it was not a Quickbooks problem.
So I narrowed it down to 1 of 2 possibilities... (First of all, the connection that is “lost” only lasts for a second or so.)
1. The "host" computer (the one that holds the Quickbooks company file) intermittently looses connection to the network for whatever reason
2. The router is intermittently disconnecting all computers from the network for a split second causing my problem.
So how do I tell which one is my problem and how do I fix it?