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Router connection, but no internet

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Name: atticus26
Date: November 2, 2008 at 10:32:16 Pacific
OS: XP Pro SP2, 32bit
CPU/Ram: P4, 1.8ghz, 1.25 ram
Product: dell
Comment:

The internet was working fine until yesterday, so this has me baffled.

Wired computer is fine.

The wireless computer can ping the router, but not ping any external websites (google.com).

Here are the settings:

DHCP Enabled: No
IP Address: 192.168.1.30
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.10
DNS Servers: 192.168.1.10

not sure what other information might be useful. again, i can ping the router through cmd, but can't access any websites, nothing that requires an internet connection works. I cant even access my router through the browser (IE7).

Please help...



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Response Number 1
Name: Richard59
Date: November 2, 2008 at 14:31:59 Pacific
Reply:

Have you done a power or soft reboot of the router? Can you access the router admin interface from the wired PC?

I've occasionally had the wireless part of my router cease working and a reboot of the unit resolves the problem.

Goin' Fishin' (Some day)


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Response Number 2
Name: jefro
Date: November 2, 2008 at 14:32:47 Pacific
Reply:

Strikes me as odd IP addresses. Seems like you put those numbers in for some reason. If it did work before with those numbers then maybe the router got reset somehow. Try the default ip settings. Might have to use dhcp on your computer or put static in that is in the subnet of the default ip of the router.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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Response Number 3
Name: Analyst
Date: November 2, 2008 at 19:03:43 Pacific
Reply:

Try to ping 4.2.2.2. If you get a reply, you can actually get out to the Internet, but if pinging google.com or yahoo.com does not return anything, then sounds like a DNS issue. (DNS resolve friendly names like yahoo.com to IP addresses.)

Your settings indicate the router is supposed to be doing DNS resolution for you. You can try manually setting the the DNS IP address in your IP settings to the DNS addresses used by your ISP, or you can try the generic 4.2.2.2, 4.2.2.3, and 4.2.2.4 and see if your able to ping website names or bring up webpages that way.

(But even with no DNS resolution, you should still be able to bring up your router config page using 192.168.1.10. If not, sounds like good chance you have router problems.)

Assume that I already did an Internet search.


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Response Number 4
Name: donever
Date: November 3, 2008 at 06:29:17 Pacific
Reply:

Does your wire network work? go into the router and look for your ISP DNS IP address and then statically assign it to your wireless card!

On the way to becoming the greatest Cisco and Microsoft expert!


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Response Number 5
Name: atticus26
Date: November 3, 2008 at 09:09:51 Pacific
Reply:

I did try a reboot, where I basically unplug the power cord from the router, wait about 30 seconds and plug it back in. But that didnt fix the problem.

I don't see any IP address on the router itself, but my service provider is AT&T and it is an AT&T router.

I am able to ping 4.2.2.2, but again, not google.com or yahoo.com.

Not really sure what to do. The settings i put in my original post were done by someone else whom i no longer have access to, but it was supposedly to make it more secure or soemthing... I'm really not too knowledgable... all i know is that it was working one day (for a few years) and not working the next day.

any other suggestions?

I appreciate the responses =)


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Response Number 6
Name: Analyst
Date: November 3, 2008 at 10:29:19 Pacific
Reply:

If you can ping 4.2.2.2, but not google.com or yahoo.com, then it's a DNS issue.

- Try right clicking My Network Places and click Properties.
- Right click on your network adapter icon, usually says "Local Area Connection..." and click Propeties.
- In the conneciton properties window, scroll down and double click "Internet Protocol (TCP/IP)
- Change the settings to "Obtain IP address automatically" and "Obtain DNS address automatically".

Reboot for good measure. If it still doesn't work, you'll just have to contact your ISP tech support people.

Assume that I already did an Internet search.


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Response Number 7
Name: atticus26
Date: November 3, 2008 at 10:43:01 Pacific
Reply:

When I do the suggestions recommended by response 6, I get limited or no connectivity. So I guess it's "2 steps backwards".

I'm assuming the issue isnt the router, as my wired computer is fine. And it shouldn't be the wireless card (lynksis) because I can ping the router... It's just wierd..........


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Response Number 8
Name: Analyst
Date: November 3, 2008 at 11:35:26 Pacific
Reply:

What is the wireless SSID you're connecting too?

Have you used the Windows "View available wireless networks" or the wireless card manufacturer utility to see if there are other SSIDs around of the same name that you may be reconnecting to by accident?

Assume that I already did an Internet search.


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Response Number 9
Name: atticus26
Date: November 4, 2008 at 09:39:43 Pacific
Reply:

The network I'm connecting to is unique and there are no others in the area with the same name. =/


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Response Number 10
Name: Analyst
Date: November 4, 2008 at 10:07:38 Pacific
Reply:

When you changed the IP and DNS settings to obtain automatically, what IP settings did it pull up? (IP, Subnet Mask, Gateway, DNS).

If you plug in your laptop using a cable (I'm assuming it's a laptop you're trying to connect wirelessly), does it work as it does with your "wired" computer, or do you experience the same symptoms?

Assume that I already did an Internet search.


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Response Number 11
Name: atticus26
Date: November 6, 2008 at 13:35:02 Pacific
Reply:

When I set those items to obtain automatically i get:

physical address: 00-06-25-03-92-B7
dhcp enabled: yes
ip address: 169.254.189.203
subnet mask: 255.255.0.0
default gateway: blank


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Response Number 12
Name: Analyst
Date: November 11, 2008 at 21:34:44 Pacific
Reply:

That 169.xxx IP address is a default address Windows uses when it can't find a DHCP server. Your computer is having an issues communicating with the router.
1. The router could have some issue.
2. The wireless NIC may be having an issue. (Maybe try connecting to another wireless network if one is available.)
3. Could be a driver issue. Uninstalling/reinstalling or updating the driver may solve the issue.

Did you try connecting the computer with a cable instead and see if it works?

Assume that I already did an Internet search.


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