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Remote assistance

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Name: Carlton Ingram
Date: July 21, 2006 at 14:58:48 Pacific
OS: win xp pro
CPU/Ram: 512
Comment:

I am having problem with my remote assistance. For all of the users except for 2, I get a message that says "The remote server machine does not exist or is unavailable". On the other 2 computers which one of them is mine, I get a message that says "access denied. I have all administrative privilages. I have XP pro useing windows 2003 server

I am having a problem loging in to the domain. I am using my laptop. The first time I log in under a different user all administrators, do not know yet if i can log in with a different user that is



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Response Number 1
Name: don2006
Date: July 21, 2006 at 15:43:07 Pacific
Reply:

There are a lot of things that you have to check. If the server is running Active Directory, then all the users should have a profile on the server which includes a user name and passwd.
Are all PCs and the server on the same subnet? Is the router or the server giving out DHCP addresses? Only one should be running DHCP.
Make sure that all PCs are getting an IP address. Use static IPs if you prefer. Ping the server from each workstation.
Disable any firewall and unisntall any symantec product.
After all that, make sure everthing is shared correctly. The from one of the workstations run the \\IP_of_the_server from the run box. All shares should be available.


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Response Number 2
Name: Jennifer SUMN
Date: July 21, 2006 at 16:42:08 Pacific
Reply:

Make sure the Remote permissions are set and configured correctly.

Life is more painless for those who are brainless.


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