Proper hardware for remote access

November 9, 2010 at 13:25:59
Specs: Windows Vista
Thanks for reading. This is an application question rather than a request for technical support. My company sells home automation systems. Much of our equipment resides on our customer's network within their home (examples: touch panels, automation controllers, security camera DVR). We need remote access to each of these components for programming changes, updates, and troubleshooting. As you could imagine, it is time consuming to setup each new customer's different brand router with port forwarding and DDNS. So my question is: What networking device can I include in my sale to the customer, that I can pre-configure with all the settings necessary, the customer can plug into their existing router and without any further configuration allow me to remotely access the systems I need to?

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November 9, 2010 at 13:48:46

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November 9, 2010 at 13:57:29
This requires my customer to do something. I want the process transparent to them.

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