Please help with Networking

November 18, 2010 at 14:35:43
Specs: Windows XP
I am currently having an issue installing Bitdefender 2011 antivirus. I was successful with my first computer (Desktop) However when I tried to install on My Laptop running windows XP. I was able to uninstall Bitdefender 2010 antivirus but the install of Bitdefender 2011 antivirus did not complete and after a reboot my laptop will not connect to my wireless router. Things I have already tried 1) connected other devices to the router to ensure the router was functioning properly (the laptop was connected as well before the uninstall) 2) Uninstalled the wireless card and reinstalled. 3) checked that DHCP was selected in the TCP/IP Properties for the network 4) Tried to connect through a wired connection that was working but disabled at the time, when I connected a cable and enabled the connection It displayed the same symptoms.

Symptoms
Will try to connect but continues to say acquiring network address and never connect
I believe some network connection file must have been damaged during the uninstall however I would prefer not to completely reinstall but I am out of my depth here. Please assist

TheGr8Wizard


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#1
November 18, 2010 at 16:11:12
If you connect wired does it work?
Can you go to a restore point before the install?

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#2
November 18, 2010 at 18:40:07
the wired connection did not work, it showed the same symptoms.
unfortunately system restore was turned off. Any Suggestions?

Thegr8wizard


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#3
November 18, 2010 at 20:11:52
post the results of an ipconfig /all for review

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Related Solutions

#4
November 18, 2010 at 20:31:54
Thanks for the assist - figured it out
The DHCP Service did not start - Found and fixed
Thanks Again

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