I live in South Carolina and recently I have been experiencing packet loss whenever I connect to servers to play online games. We had our modem replaced recently because it was an ambit which was prone to lagging out. With this new modem I've been experiencing anywhere from 15-30 packetloss while playing a "half life" modification called counter-strike in certain servers online. I ran a test just on the website www.google.com using a tracing program called pingplotter, and initially I get 100% packet loss on hop 8, then it changes to 33-50% on hops 1,2,4,8,13. It varies like this depending on which IP i trace. First of all I don't see how there could be 100% loss on hop 1, when my cable modem is working as well as my router. I tried by-passing the router and connecting straight into the modem and I get the same results. Whenever I contact my isp Charter, all they do is run a trace route through the modem and say everythings fine our signals are good. Then I tell them what the problem is and they say well it's not our problem what happens after hop 3. I asked them if they changed the routing recently and they all say no, so I don't know what to do. I know it's not my computer thats causing the loss i just formatted and installed a new HD so the problem couldn't be a virus. Is there anything else I can do? There aren't any alternate ISP's to choose from down here....

Charter eh? My cousin has charter and its VERY slow and NOT reliable. WHere do you live, there might be a better ISP that you can get. If you are in an area where COX communications covers you are definitely in business.

i have the same problem with the same game with the same isp and the same crap tech support im emailing you on this topic.