no wireless connection

March 12, 2009 at 08:28:23
Specs: Windows Vista, 3GB, DDR2, 667MHz 2 Dimm
We just recently purchased a Dell Laptop in November of 2008 for my niece. Everything was working fine. She was able to connect to the internet via wireless fine. Then last month she was not even able to log onto windows at all to access the desktop. We called Dell and they went through the process of getting the computer back up and running. But the problem we are having now she is not able to access her wireless connection at all. It say this webpage cannot be dislayed. Listed below is a of the specs that are on her computer. My question is this. What & where are the settings located at that I need to check to configure her computer back in order for her to connect to the internet via her wireless connection?

Please note that we have contacted our ISP, Dell, and the company Linksys and they could not come up with any answers ( go figure)

Our main computer is using Windows xp
Internet service is DSL through Bellsouth

Nieces computer is the following

Microsoft Windows Vista with SP1 Home Premium Edition 64-bit Edition English

Studio 1535, Intel Core 2 Duo T5750, 2.0GHz, 667Mhz, 2M L2 Cache

3GB, DDR2, 667MHz 2 Dimm
250G 5400RPM SATA Hard Drive
Dell Wireless 1510 802.11n Half Mini Card

Your help would greatly be appreciated.

See More: no wireless connection

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March 12, 2009 at 08:42:11
First, some laptops have a little switch on the side the turns wireless on/off. Check that.

Go to start - control panel and look at network connections. Make sure it is ENABLED.

That's a good start.

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March 12, 2009 at 08:44:53
Yes we did check all of the above. Everything is on, the switch & and the connection is enabled

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March 12, 2009 at 09:27:32
Help on this matter would be greatly appreciated.

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Related Solutions

March 12, 2009 at 09:38:27
on the wireless internet connection properties, double click TCP/IP and make sure all are set to get info AUTOMATICALLY.

Make sure windows firewall is turned off. Can you connect to the internet by bypassing the wireless router and hooking a network cable directly to the laptop?

Do you get the wireless icon in the system tray in the lower right side by the clock? Does it show connected?

Does the router name show up in the wireless network window? Are you connected to the router? Can you ping it?

These are all things to try. I'm sure it is just a setting that is off. Also look here for more info that my help.

Please post back if u get it fixed.

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March 12, 2009 at 10:19:11
Thanks for the response so quickly

No it will not connect directly from the network cable.

I will go in and check all the other settings and get back with you and what they are set on.

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March 12, 2009 at 11:52:25
Right click My Computer and go to properties - hardware tab - device manager. Make sure the wireless adapter is not showing any errors or red icons on it. I would get the wired connection working first, then see if that fixes the wireless part.

Also to eliminate the Linksys router, make sure the DSL is connected straight to the laptop.

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March 12, 2009 at 12:04:32
Sorry I didnt follow up correctly...

The internet connection is working fine on the main computer of the home. But when hooking the DSL line directly into the laptop it comes up page cannot be displayed.

I am going to do everything that is suggested.. Unfortunetly I am at work right now and will not be able to check all the settings until I get off of work. Thank you very much for all of the help.. I will definetly post an update for everyone

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