No Internet Through Router

Dell Demension 8100
May 24, 2006 at 08:11:07
Specs: Windows XP Pro, 512 MB RAM

This is my exact problem.

My computer IS able to access the internet when connected directly to my Verizon DSL modem. However, when I try to reconfigure my setup and access the internet through my Linksys 4-switch Ethernet Router, I am no longer able to access the internet. This setup used to work fine with my first router (Netgear)until one day my phones went down. This Linksys is my second router, as I though that my inability to access the internet was something wrong with the old Netgear router. But now, I am still not able to access the internet on the NEW Linksys Router. ALL of the lights indicate a proper connection on BOTH the router and the modem. ALSO, I am able to see my girlfriends computer across the network and she is able to see and access mine. I just cannot access the Internet through the router. When I Ping the new Router, I get NO response. Resetting the Router manually does NOTHING. Resetting the Modem Manually does NOTHING. Shutting everything down and restarting does NOTHING. Is there any simple solution to this? I am desperate. But please keep the terms and steps simple. I am not computer illiterate, but I am also not a computer expert. Thanks a lot.


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May 24, 2006 at 08:30:15

hook your pc up and connect to the internet. Go to a cmd prompt and type ipconfig /all. write down the mac address. Hookup your router. In the routers web page, usually in the wan setup, there is a place to put the mac address from your pc in as the mac address for the wan port.

A number of isps map your nics mac address to track pcs on their network. The router provides a way of getting around this.

Give a person a fish, they eat for a day. Suggest they internet search and they learn a skill for a lifetime.

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May 24, 2006 at 08:37:27

What if I cannot access the Router's Web Page? To access it I would type in my browser, correct? Because that is not working.

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May 24, 2006 at 11:00:19

have you turned off the xp firewall?
what is your ip address when you do a ipconfig?

Give a person a fish, they eat for a day. Suggest they internet search and they learn a skill for a lifetime.

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May 24, 2006 at 11:14:21

I will get back to you with that information when I get home from work. And yes, I have tried turning off the firewall. Thanks for your help. I will be in touch.

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May 24, 2006 at 13:46:34

Worst comes to worst, reset the router. And no, I don't mean turn it off and on again. Most of them come with a reset button you have to hold in for a few seconds or hold in and power the unit up. The manual or setup guide that came with it should tell you how to reset it to factory defaults. Once you've reset it, use the guide and set it up for your network and see if that doesn't fix things.

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May 24, 2006 at 15:32:32

The way you access the internet now it with a logon of sorts. It might use pppoe. You would need a name and a password. Most new soho routers offer a way to put that into the wan side of the connection. Then on the lan side you use the routers IP as your dns IP. Use the smart connect feature of the router. Now your ISP might have changed it's way of connecting too. First use the routers web based setup to access the setup program. There should be a tab or page that has all the connection information. Use your name and password there. Then it should have a place to monitor the connection. You should be able to see the wan's side IP address. The computer you should leave to dhcp and get your IP address from the router. It should work just fine. Some modems can also access the connection and they have web based setup pages too. If Verison offered the package then they are likey to help. If not they will diss you like the other bell companies do.

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