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no internet connection after reset my router

January 29, 2011 at 07:01:40
Specs: windows 7

Hi,

few days ago I reset my D-link (Dl 524) router and what happenede after was that I was unable to connect to internet at all.
normally insert the D-link CD in my computer and then follow the steps. this time in the step that all connectivity was being checked the message appeared that one of the cables (ethernet or the other one) is not connected whereas I am quite sure that they are properly connected and nothing at least as far as I know is wrong.
after several times, I could connect to the wirelss connection but actually there was no internet. when I also tried with cable directly from wall jack to my computer it was also the same case.
I am totally confused and I dont know how to solve the issue. can one help me with this?

Thanks!


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#1
January 29, 2011 at 10:48:07

Resetting the router resets all its settings to the defaults. If your ISP requires a PPPOE connection theat requires you to have a username and password, then you have to enter that into the router. It's not clear how you connect from phone line adsl or cable, but you need to know if your internet service provider needs a username and password. The wireless is currently probably wide open and not secured so you can connect to the wireless, but you are not connected to the ISP.

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#2
January 29, 2011 at 10:54:49

The fact the software does not see the router suggest a cabling problem (which you are sure isn't....but this did start with you having a problem). You may have a bad cable or a failing router. Modem out to the router lan input which give you 4 outs and wireless. The 4 outs go to pc's.....if all is hooked up correct and the router is not malfunctioning you should be able to configure the router. Go to the run command off the start menu...type cmd to get a commad prompt and then type ipconfig
the default gateway should be the routers address usually 192.168.1.1 or 192.168.0.1
Opening a web browser and typing that number in the address should bring up the router acccess menu.

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#3
January 29, 2011 at 12:26:00

I will try what you recommended. but in the meantime, I use ADSL which implies that no user name and password from ISP. I am not sure either if I have to use PPPOE since I dont know what is it.
but the problem is that I entered all information regarding DNS server, primary net mask and also IP address but it still does not work.
but my main question is that how come is it possible that I lose my connection with ISP when before I reset my router it was functioning. moreover not only I can not use the wireless, but also I can not connect with cable to the wall jack as well as it shows the connection but I have no access to it.
I know it sounds a bit odd but thats the way it is.

Regards


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#4
January 30, 2011 at 06:20:26

As I said.....when you reset the router it resets everything to the default settings and if you don't know if you have a pppoe connection or one that is always on....call your isp and ask them.

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