|I am working on a friends home network. They have a wireless internet service provider(speednet)as they live out in the country.|
The issue is, they are unable to connect to the internet wirelessly on their laptop. Their son is home from college and he can pull wireless internet just fine with his laptop. Their desktop which is wired to the router will not pull internet, but will pull an ip address just fine.
I see no viruses causing this.
The laptop that will not pull wireless internet at her home, will connect wirelessly just fine at my home.
I have called the ISP, they claim it is a router issue. I have confirmed the router settings match their specifications, and have brought along and tried my own router and entered the same configuration. I recieve the same results.
The laptop will connect to the internet only while plugged in.
she also mentioned she had a work computer that would not connect wirelessly as well (i had not inspected that computer)
things i have checked are:
No other wireless networks available as there are no houses within a mile any direction.
the wireless router signal is not encrypted, so no passwords are needed to connect.
I have deleted all previously used/saved wireless network spots from her computer.
the network adapter settings are all set to obtain everything automatically on all computers
i have ran a complete malwarebytes scan on both computers which yielded 0 results.
What would possibly cause a wired desktop to not connect to the internet, a laptop to only connect while wired, and another laptop to connect wirelessly just fine?
any help/suggestions would be very appreciated, this is apparently beyond me, so i must conclude that it is the isp since i can connect just fine on another.