Network card dies at random

August 23, 2011 at 06:14:30
Specs: Windows 7 Pro 32bit, Atom 1.5
This is the first problem I've not been able to solve. At first it seemed to happen everyday at the same time, but now seems completely random (happening twice a day somedays). At some part during the day while the user is busy with this system it drops the network connection. The ONLY way to get it back is by restarting via the reset button. Shutdown or even logoff just hangs. Nothing regarding that card will work or respond, you can not even disable and re-enable. I can however get the wireless to work without restarting. I've done everything I could possible think of including format and re-installing Windows. Something new I've noticed is that the user always has MS Access (in runtime mode) running while network goes down and then you can not end that process. Any suggestions?

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#1
August 23, 2011 at 07:14:13
First, check for newer drivers for your NIC (Network Interface) on the manufacturer's website. If you find some, apply them and see if that doesn't fix the issue.

If it doesn't, I'd recommend replacing the NIC. If your present NIC is built onto the motherboard you would have to disable it in the BIOS prior to installing a new NIC. You would need to have an unused expansion slot in your PC to install a NIC into as well.

If you don't have a free slot, you'd have to use a USB NIC.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
August 24, 2011 at 02:27:19
Thanks for the reply Curt R. I should have given more details regarding what I've tried, but it's just too much to mention (I can't even remember it all). I've updated, downgraded, re-installed every driver I could find...including the one on the CD. It's one of those small footprint unit, so no expansion slots BUT it does have built-in Wifi. If I disconnect the NIC and run on Wifi alone...same thing! I've also eliminated Malware, installed latest updates, formatted and re-installed Windows, disabled any power options that could put the card to sleep, checked and replaced the network point and cable (before trying the wifi) & even some registry changes I found online.

Something I didn't pickup previously is that it might be caused by the Access database which is on a network drive as it is always open when it drops the network and I am not able to kill the process or even shutdown/restart because of it. Unfortunately databases...not really my thing, so don't know if it could be the cause.


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#3
August 24, 2011 at 07:35:22
I'm not sure if an Access db can cause the NIC to stop functioning. I would try another NIC to see what happens. At the very least, it stops functioning properly and you've narrowed the issue down.

At the very best, you had a bad NIC and the replacement functions properly.

If the present one is an onboard, do go into the BIOS and disable it when you've installed the replacement and are ready to boot up.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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