NetGear WNR3500v2 router

August 31, 2009 at 09:41:10
Specs: Windows XP
Tutor needed for NetGear WNR3500v2 router configuration. Problem(s) cannot be solved by e-mails (have pursued it that way extensively!).

Phone contact required for repeated back-and-forth questions and answers. Your knowledge, experience and time are valuable and will be rewarded with cash.

I have talked by e-mail to half of the street population of India and most of Pakistan employed by NetGear and Cisco, also several "Computer Gurus" locally. They all are unable to make it work. Millions of LANs connect to the Internet via a ROUTER and a CABLE MODEM. No reason why mine should not be able to connect also.

Are you the one to make it work (and put some $$$ in your pocket)?

Mutually agreeable time should not be a problem to work out.

Detail your experience in NETWORKING - NETGEAR WNR3500v2 router - Problem Solving. Also your general availability.

See More: NetGear WNR3500v2 router

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August 31, 2009 at 10:24:09
If you've had that many people try to help you without success I suggest you may have a bad router.

If it were me, before I did anything else or bothered anybody else, I would try another router that I know works. If you can set it up and get your computer accessing the LAN and WAN properly, then that would be very indicative that the router is indeed bad.

Remember, just because an electronic device is new, doesn't mean it can't be "bad" out of the box. I've had more parts come out of the box be "bad" than I care to think about. When they test, they only test a very small percentage of units manufactured. So it's not unlikely, that "bad" ones make it into the stores. In fact, it's very common.

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August 31, 2009 at 11:29:54
I have gone thru 2 Cisco/Lynksys routers. TS unable to make work. Returned to seller.
I have gone thru 4 NetGear routers. TS unable to make work.

All routers work on LAN side, just will not connect to cable modem/

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August 31, 2009 at 12:09:54
I have gone thru 2 Cisco/Lynksys routers. TS unable to make work. Returned to seller.
I have gone thru 4 NetGear routers. TS unable to make work.

All routers work on LAN side, just will not connect to cable modem/

Typically, troubleshooting is a process whereby you rule things out. From what I see above, you've ruled a lot out. What do you think is the next piece of equipment that may not be working?

I'll give you a broad hint: "All routers work on LAN side, just will not connect to cable modem/"

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Related Solutions

August 31, 2009 at 12:18:03
Assuming a pc connected to the internet works.

Does this sound familiar?

"Clone the workstation mac address to the routers wan port"

If not....I will leave comment unsaid.

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August 31, 2009 at 13:01:56
Been there... did that...

Tried all sorts of MAC address...

Curt R:
What do you think is the next piece of equipment that may not be working?

I'll give you a broad hint: "All routers work on LAN side, just will not connect to cable modem/"

I'll take a wild guess... ROUTER CONFIG????

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August 31, 2009 at 13:07:47
Seriously guys...

I have been working this for MONTHS!

I have a horribly LONG text file of what the "numbers" are here... A COMPLETE DESCRIPTION OF EVERYTHING AND I MEAN EVERYTHING.

What I need is someone who says "I never met a router problem I couldn't solve", I'll send it to him and he will look at it and say: "There is the problem right there!"

That talent is worth money to me, anything would be cheap for all the TENS OF HOURS I have spent on this...

Please step up.

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August 31, 2009 at 14:04:27
"Tried all sorts of MAC address..."

That says it all. :-) Doesn't work like that.

I don't believe anyone here cares about a long list of what was attempted. Fact you have gone thru so many routers PROVES its not a mechanical issue ie. the problem isn't with the hardware.

Simple question, can you get a pc on the internet via the modem?

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August 31, 2009 at 15:03:29
You are reading my messages from the subject PC via the MoDem without the router in the line.

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August 31, 2009 at 15:08:40
great. and that was the ONLY mac address you put into the router? HOW did you do it? Like click on the "clone workstation mac address" button in the Linksys router?

So going to a cmd prompt and typing ipconfig /all is dhcp set to yes or no?

You presently have a netgear? What model?

as you can tell this is much faster than email.

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August 31, 2009 at 17:44:16
First of all I want to say to you people that all your suggestions have been spot on and have been asked and answered many times before. Remember that I have been working this for several MONTHS!.
I have gone thru 3 setup disks, several TS supplied setup scripts, walked thru many-many times the configuration, red the best manual(s) on networks, read the forums, read all the FAQs, searched thru the databases and read all the results. I've done all the setups, the re-configuring. Used the MAC that the router defaults, cloned the MAC to my computer, supplied suggested MACs, read my computer MAC and typed it in.
Believe me guys, I have tried everything I can think of and everything suggested to me by TS and all others I have talked to.
I am afraid that because I am so frustrated with this that I have been short with you with my responses. I'm a human being. Something that should be able to be setup in minutes has defied hours of work. Please forgive me for being at my wits end, but I am not going to let this little box beat me!
That's why I am looking for someone to look at all the data here and see something that everyone has missed. I think that is going to be the only way to find an answer. Having smart people text questions and answers one by one is like a blind man trying to search thru a barn full of horses and pick the winner of the next Kentucky Derby.
The computer has been on the Internet using this modem for 4 years. The only thing new is the ROUTER. It can’t see the cable modem!

I think it is not fair to let you guys brainstorm and guess at a solution when you don’t have all the information available.
Why don’t I put the file on here? This is a terrific resource and I respect it and I don’t think it deserves to have a huge file duped on here that will overwhelm the next poor soul looking for an answer to his similar problem when this is got to me a unique situation. I just don’t feel right about putting that file up here.

Well, that’s my position.

As Dr. Fraser Crane says “I’m listening”.

p.s. to wanderer:
"You presently have a netgear? What model?"

Look at the subject for this thread...

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September 1, 2009 at 09:43:03
How about just the facts? Not too verbose?

For example, the results of an ipconfig /all and is dhcp set to yes or no.

If no what is the ip address and subnet mask [xxx for the first two octets unless the first 2 octets are 192.168.x.x <- need to know that]

Look, setting up a router is very easy for those of us doing it for a living.

First you gather your ISP information like;
static or dhcp ip?
dns servers ips

Then you determine if you need to clone the mac addresses
modem/internet only works with one pc?
modem/internet works with all pcs?

Then you configure the lan side. Lets get the wan working first.

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September 1, 2009 at 10:09:28
Your modem is borked!

That was my broad hint.

You said, "All routers work on LAN side, just will not connect to cable modem"

Since all routers you tried worked on the LAN side, then that leaves the WAN side as being the issue.

Since you tried multiple routers with the exact same results, that rules out the routers themselves and leaves you with whatever us upstream of the router.

The next thing to check is the network cable between modem and router. If it's good, the very next thing that is likely to be bad is the modem.

I suspect the issue is the modem. If it's provided by your ISP then call them and get another to test. If it turns out to be not the modem, then that leaves your provider as being the issue.

If you have to purchase your own modem's like some ISP's make clients do, first make sure you can return it if it turns out to not be a problem with the modem. If you can return it, get a new one and test. If your internet starts working, you resolved the issue. If it doesn't, then as I said in the paragraph above this one, the issue is your provider's and you need to contact them.

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September 1, 2009 at 10:14:26
CurtR he is posting while connected to the modem so it must be working.

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September 1, 2009 at 10:32:23
OK guys. You got me outnumbered! You all make good points.

Here is -EVERYTHING- about the situation:

Go to:

God bless whoever sees what is wrong!

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September 1, 2009 at 12:01:21
OK one more time:

Please post the results of an ipconfig /all while connected to the modem. Thx

concerning the link
this is wrong
Use Default Address X which results in this
IP Address
should be;/
Use Computer MAC Address X

but before you do anything post the IPCONFIG info I need.

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September 2, 2009 at 08:09:41

Again... what you see for MAC is ONLY the last before that printout was made. I have used (default) MAC, clone computer MAC, and many suggested MACs.

REMEMBER in the 2+ months I have been working this, all known configs have been used. What you seen there is only the most recent.

here is the ipconfig /all at

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September 2, 2009 at 08:17:00
Hook the router up to the modem. Only hook up the pc you have connected to the modem to the router. Set the router to clone the computers mac address. SAVE the config. Reboot the router.

Then from the pc issue the following commands via CMD
ipconfig /all [post this]
tracert [post this]
repost the new router config for review

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September 2, 2009 at 08:53:52
I hope I listed what you wanted for "router config". You didn't specify what pages so I only put up BASIC SETTINGS.

I have to go to a meeting in another city and will be back in about 3 hours (12:00 noon local),


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September 2, 2009 at 10:53:34
Please set the router to "Use Computer MAC Address" with only this pc that gets on the internet via the modem connected.

I would suggest you set the router back to factory defaults so we are not dealing with any other router config issues.

Then set to use this computers mac address.

according to the last post you still are not getting a dhcp address from the modem to the routers wan interface.

Are you using the same cable you used from modem to pc now with modem to router?

edited by moderator

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September 2, 2009 at 11:36:54
First to your comment... YES NEVER can get DCHP address even thou always set to "Get DCHP address from ". It is always

1) Reset router to default factory settings using reset on rear of router.
2) Signed on to router using default admin/pwd.
3) turned off radio (to prevent being hacked. (Lots of listeners out there.)
4) On BASIC SETTING selected <use computer MAC address>.
5) Apply
6) Saved settings

See NEW:

-back after lunch-

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September 2, 2009 at 14:20:59
Your 11:30 basic settings post is still using "use this mac" when it needs to be set to "use computers mac" while that one pc is hooked up.

Once again what cable are you using between the modem and router? Is it the same one you used to connect pc to modem? If not use the network cable you used previously between the pc and modem. Thx

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September 2, 2009 at 14:59:11
After you APPLY, the form CHANGES (IS RE-WRITTEN) and shows the computer MAC. If you were familiar with NetGear software. When you APPLY, the software writes new config to the router and presents a CHANGED form.

Again using NEW Cat-5e TESTED with signal all lines and eliminating all shorts.

Both cables (computer - router/ computer to modem/ router to modem) are maintained. Cable router to modem stays the same as it has no need to be changed (in history all cables were changed with NEW TESTED Cat-5e THREE TIMES.).

Computer cable goes to Modem or router as you request. One end stays with computer. This cable was changed with NEW TESTED Cat-5e THREE TIMES.

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September 2, 2009 at 15:58:59
StroVolksalo I have you "interpreting". That does not work in long distance troubleshooting.

Sorry but I don't care if you think all the cables are good. I want you to use the one I KNOW is good.

I want to see a netgear basic setup that has 'use computer mac' when you only have that pc hooked up to the router.

This way I KNOW what is good and what to check off my list.

If after you have done as I asked and still don't get a wan ip then taking the ipconfig printout of when you were connected directly to the router, input those values in the wan interface. This means instead of dhcp you set the ip to static and you enter the ip address, gateway and dns server as revealed on the ipconfig.

Then click on the TEST button in the netgear router. You should get the netgear page.

What do the lights on the wan port and modem port look like colorwise when not connected and connected. Do you see a flickering light that indicates activity but then goes away and never comes back when the router is rebooted?

There are only a few things to eliminate now
router settings [setting to default should take care of this]
wan interface on the router.

edited by moderator

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September 3, 2009 at 11:55:15
took new ipconfig /all readings with working setup computer direct to MoDem.
reset router
manually copied readings taken into router config.
applied to router
cable from computer to modem now computer to router
replaced cable router to modem with new tested
all off
reboot MoDem
reboot router
reboot computer
same result
no connection to in.
did ipconfig / all
several tracert (various)
showing 2 more windows FYI
see site for all new images

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September 3, 2009 at 12:12:16
Router config continues to show Use this mac not Use computer mac. It also shows fixed ip but not the ips you put in.

What does connection status show?

Can you ping xx.xx.95.54 from the workstation?

Until we get an ip on the wan port internet/tracert won't be successful.

If you cleared the router then did you reinput the Account Name? That should have remained blank after a reset.

edited by moderator

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September 4, 2009 at 07:55:53
"Router config continues to show Use this mac not Use computer mac. It also shows fixed ip but not the ips you put in."

I am sorry, you continue to not understand how NetGear software works.

There is no point continuing without your understanding the very basics of the situation.

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September 4, 2009 at 08:20:24
My first soho router was a Netgear. I have worked with everything from Cisco1700 series to almost every flavor of linksys, dlink and netgear. I don't mention Belkin because I consider their stuff crap.

If you believe assigning a static ip to the wan interface and it doesn't show up or when you change a setting and yet in status there is no change is normal...

I can understand then why you have gone thru so many routers with no success.

Best of luck in your continued search for a solution.

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