I recently purchased a wireless broadband router so that I can play my Xbox 360 on the net. I have hooked it up correctly, but it keeps saying that the router is not getting a connection. I have called support and they said I may be behind a firewall, so I turned it off, and I still get the same message. I am not very good w/ computers, so if anyone can help me, please let me know.

"it keeps saying that the router is not getting a connection." What is saying that? Also, who is your ISP? What configuration do they use? Static IP? Dynamic? "Enough, enough bowing down to disillusion! Hats off & applause to rogues & evolution! The ripple effect is too good not to mention. If you’re not affected, you’re not paying attention!"

The software for the installation of the router says that the router is not getting a connection from the net. My ISP is AOL, and I do not know whether I have a Dynamic or Static IP.

You may know this, but; cable connections are often set dynamically, other types may or may not be static. You need this information, before you can go into the Router configuration utility to manually reset it. At a minimum, you need to know whether you have: a Dynamic or a static IP address. AOL is probably providing ISP services in conjunction with a backbone provider-- Roadrunner (*.rr.com, or comcast, etc.) If you used Linksys' auto setup utility, you're halfway there. Contact your ISP and tell them you're setting up a home network, and get the setup info from them: Domain name, Dynamic or static IP Addy, Subnet mask, Default gateway, DNS addy (if dynamic.) Initially, you can only access your router's setup utility using a hardwired cable, your browser, "http://192.168.1.1" (probably.) Or "https://...." See your router's set up disc for the default password and other setup information. (read the fine manual?) You can find out what your network cards are set to by: (have to be enabled/connected.) "Start\run\(type)"cmd"\(clk)"ok"\in dos box type:"ipconfig /all" (one time for hardwire, one time for wireless.) Don't forget to set security when done. Have fun-- Nik