I have applied for this job and I am fairly sure I have everything covered in this description but one thing...Does anyone else understand the line which says I will be asked to demonstrate my ability to make a basic tethered connection. I am just not sure what to expect and i am really nervous this is my first interview in the US. My interview is on Monday by the way any help on preparing would be greatly appreciated. Wireless Data Technical Support Representative Duties and Responsibilities: o Provide exceptional customer service to internal and external customers. o Provide telephonic and/or electronic Technical Support for customers who use wireless data products and services; troubleshoot hardware/software issues, identify Network/application issues, provide information on how to set-up/use products, and answer presales questions. o Uses trouble ticketing system for tracking customer interactions and problem resolution. o Uses various administrative tools and online resources for troubleshooting and answering customer questions. Qualifications: o Training/Education: Microsoft Technical certifications preferred. o High School Diploma or GED and relevant job experience required. o Minimum of 6 months customer contact experience at a technical helpdesk preferred. Skills/Capabilities: o Demonstrate the ability to understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs to the customer. o Be able to support a growing number of wireless data products. o Continuously demonstrate proficiency in product knowledge and call handling skills. Experience: Demonstrate strong aptitude and knowledge of personal computer hardware/software Possesses fundamental understanding of internet connectivity (e.g. TCP/IP networking terminology, web [HTTP] and email [POP/SMTP] protocols) Ability to make basic tethered connections. Will be tested in interview process. Other Remarks: Focus of the department is providing a truly exceptional level of quality by meeting and surp@ssing the business needs of the customer while connecting with them on a human level.

"basic tethered connection" I would assume they mean a wired connection using tcp/ip on ethernet???? My guess would be the so goes the pay so goes the requirements. If the pay is low then don't expect it to be very hard. If they offer over $100K/yr then expect it to be some of the most difficult. I read it wrong and answer it wrong too. So get off my case you goober.

Tethered is a term I've never used or heard, but if they are referring to making a cable then know your color codes for both the A and B standards. It does kind of sound like they want you to be able make up a cable. Don't be afraid to call them up and ask for a different/better/clearer description of what they mean by "tethered connection".

Tethered connections can refer to a connection between a cell phone and a laptop for broadband internet access. Check this article for some info: http://www.pctoday.com/Editorial/ar...

Is this the job for which you're interviewing? http://www.careerbuilder.com/JobSee... Life is more painless for those who are brainless.

I thought about the phone to device deal but I haven't seen them for a while. It may be some industrial use still? I read it wrong and answer it wrong too. So get off my case you goober.

Must not be too much of an issue since the originator never posted back. :) Life is more painless for those who are brainless.