My internet keeps turning off momentarily

May 13, 2015 at 14:51:42
Specs: Windows 7
i get "No internet access", with max connection bars, for a few seconds and then it turns back on. It happens seemingly randomly.

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#1
May 13, 2015 at 15:51:11
Because it only happens at times it might be difficult to work out why.

First step, disconnect your router from power for about 20 seconds and once it is back up and running see if that helps.

Are any other devices using your router and if so do they give the same trouble?

Always pop back and let us know the outcome - thanks


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#2
May 13, 2015 at 16:47:03
There are a bunch of other devices, but only one that i know of has any problems, it sometimes can't connect to the router at all.
I restarted the router, and i haven't encountered problems yet. though it's not overly common, so i'll tell you if it happens again.

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#3
May 13, 2015 at 16:58:23
OK. If it starts up again let us have the make and model number of the device that gives trouble.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
May 13, 2015 at 17:18:17
K, it happened again.
What device? The router?

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#5
May 13, 2015 at 17:26:19
I'm thinking it might be a problem with my computer and not the router now :/

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#6
May 13, 2015 at 17:33:55
Ok, now i'm getting agitated.
There's a duplicate of my router with the same password and its named 4189 instead of 4188

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#7
May 13, 2015 at 17:44:01
At #3, I meant the computer giving trouble.

Strange, are you saying in #6 that you can see your Network Name twice?

If you go to "Control Panel > Network and Sharing Center > Change adapter settings", how many entries are showing and what are they?


Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
May 13, 2015 at 20:02:03
So the person with the other computer changed their answer on whether or not they are having the same problem and it seems they are.
My computer is a Acer Asipre 7250-3821
So i know why i can see my router twice, ISP did it to try and solve the other computer's problem.

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#9
May 14, 2015 at 06:32:05
Have a word with your isp and ask them to send you another router (presuming they provided the one you have at present)?

Two or more computers with the same problem - and the common item is the router... would tend to point to the router being the cause of the problem...?

message edited by trvlr


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#10
May 14, 2015 at 09:33:47
Yes, this is the sort of thing that you server are often good at sorting out. They can also check out your line and the kit at their end. If you are still in trouble after that, come back here and we'll delve further.

Always pop back and let us know the outcome - thanks


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#11
May 14, 2015 at 18:17:59
Thank you for your help, i think it is resolved.
I'll return if need be.

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#12
May 14, 2015 at 19:04:15
What do you reckon it was (in a nutshell)?

Always pop back and let us know the outcome - thanks


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#13
May 15, 2015 at 01:35:46
Yes what was the "kernel"...?

(Couldn't resist it after the "in a nutshel... "mmediately above.)

message edited by trvlr


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