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Modem connects, but can't get to an
Name: petevo Date: August 8, 2004 at 13:22:23 Pacific OS: WinXP Home CPU/Ram: P4 256M
Comment:
After my client removed some spyware from their PC they can't connect to the internet via AOL or other dial up connection. I put a new dial-up ISP connection on their PC and it will dial and connect but it can't find any sites. IE doesn't work, Norton AV can't find its site. Aside from the 1-2K of data transferred at the start of the connection nothing else works.
The client usually uses AOL and that doesn't work either.
An ipconfig /all shows identical information to a PC with a working connection. The internet connection properties are identical on the two machines, no proxy is set up.
There's no firewall on the PC other than XP's ICF.
Name: aznluvsmc Date: August 9, 2004 at 23:49:00 Pacific
Reply:
When they cleaned up their spyware, they may have inadvertantly deleted some registry keys. Do you know what program they used? Maybe you can recover from the quarantine file if there is one.
"It's about the journey and not the destination" - The quote of those who never make it
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