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I have a DSL connection I can't access. The modem says the DSL link is connected and I even get PPP up with bridging , but IE still can't connect. I am desperate. I have tried everything I know , and some things I don't:) I have my ISP addy but don't know how to set it up in modem and they won't help because it's not theirs , but it was working fine until a threat detection by PC Tools
Did you reboot the modem & the PC? Have you tried another PC?
How do you know when a politician is lying? His mouth is moving.
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What type of modem is it? Disable PC Tools. Run ipconfig /all & post the results.
How do you know when a politician is lying? His mouth is moving.
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I have both the westell 2200 and the 6100 Dual Connect. I even uninstalled the PC Tools . Did ipconfig/all and I got:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.F:\Documents and Settings\Wanda>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : home-ll1jcuqs0b
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.comEthernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : 3Com 3C905TX-based Ethernet Adapter
(Generic)
Physical Address. . . . . . . . . : 19-02-16-08-25-04
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.47
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::1b02:16ff:fe08:2504%4
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Wednesday, July 15, 2009 4:59:37 PM
Lease Expires . . . . . . . . . . : Thursday, July 16, 2009 4:59:37 PMTunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter Automatic Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-InterfacePhysical Address. . . . . . . . . : C0-A8-01-2F
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.47%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : DisabledF:\Documents and Settings\Wanda>
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It looks like your dns server it's poiting at itself (192.168.1.1). I will suggest you to get the dns server IP from your ISP and edit 192.168.1.1 to your local internet service provider's DNS.
mamut0o1
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This what IE GIVES ME . I HAVE THE INFO FROM ISP BUT WHEN I PUT IT IN I STILL CAN'T GET OUT
Last diagnostic run time: 07/15/09 17:13:13 DNS Client Diagnostic
DNS - Not a home user scenarioinfo Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): no
warn Unrecognized WinSock NSP: mdnsNSP
No DNS serversDNS failure
info Query [www.microsoft.com] against DNS Server 192.168.1.1, (Type = 0x1, Options = 0x10e8) returns 0x5b4
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info Query [www.microsoft.com] against DNS Server 192.168.1.1, (Type = 0x1, Options = 0x10e8) returns 0x5b4
info Redirecting user to support call
Gateway Diagnostic
Gatewayinfo The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.47
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.47
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info The default gateway was unreachable via TCP
warn The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.47
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info The default gateway was unreachable via TCP
warn The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.47
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info The default gateway was unreachable via TCP
warn The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
IP Layer Diagnostic
Corrupted IP routing tableinfo The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entriesaction The ARP cache has been flushed
IP Configuration Diagnostic
Invalid IP addressinfo Valid IP address detected: 192.168.1.47
Wireless Diagnostic
Wireless - Service disabledWireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR
WinSock Diagnostic
WinSock statusinfo ATM protocol is not found in Winsock catalog.
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.
Network Adapter Diagnostic
Network location detectioninfo Using home Internet connection
Network adapter identificationinfo Network connection: Name=Local Area Connection, Device=3Com 3C905TX-based Ethernet Adapter (Generic), MediaType=LAN, SubMediaType=LAN
info Network connection: Name=NetZero, Device=PCTEL Platinum V.92 Modem, MediaType=PHONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter statusinfo Network connection status: Connected
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivitywarn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
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dns would not be the issue with no internet access
we need to know what the pc is connected to, the westel or the 6100?
Appears everything is fine on the pc. Not uncommong to point to the gateway for dns though like mamut0o1 I like to specify the isps dns server.
make sure the windows and any third party firewall software is disabled for now as to not interfer with testing.
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Let me ask you something that I'm not getting; does your modem has a subnet of 192.168.1.0
and your router as well>?
it looks like they both under the same subnet to me.
please let me know...
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Why do you need two Westells? Those things are strange in the first place. Now you have double trouble.
How do you know when a politician is lying? His mouth is moving.
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No , the subnet is 255.255.255.0 I have 2 westells because I used to have Verizon as my ISP The 2200 was working fine with new service until last week. I went into modem and added my ISP info in the VC / VPI section , turned off DHCP , and even disabled DNS so that it acts as just a regular modem ..........still no internet. The modem says that PPP status is UP but only in bridge. I always get the DSL link working , and good ole dial up is fine . Where do I specify ISP s DNS server ? I tried doing this under the TCP / IP properties under my LAN connection . Was this the right place? If I should enter the ISPs DNS server into the modem , under what heading?
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If they both have router capabilities then they both have web interfaces & they both might also have the same default internal IP address, which is a conflict.
If I remember correctly, you have to connect a PC directly to each to open the web interface, so you would have to remove one to get to the one closer to the ISP's line.
Which one receives the ISP's signal? Have you opened both web interfaces?
Yes, you are in the right place for the DNS entry. I would use all static IPs.
How do you know when a politician is lying? His mouth is moving.
0
"the subnet is 255.255.255.0"
That is not what I'm talking about. That is the subnet mask.
You have several configuration problems; You have already setup your modem as bridge and the "new" router gets a connection once you enter your user name and password provided by ISP; OK! now;
Problem number 1: you dont have to disable DHCP and DNS to have a "router act as a modem." You need to setup your modem in bridge mode so your "new" router can act as a router. ENABLEDHCP and enable DNS from your main modem (without DNS you won't be able to get out the internet unless you enter it manually in you NIC settings).
Problem Number 2: I suspect that the new router your are tryin to install has the same subnet base of 192.168.1.0. You need to login into the "new" router and change the subnet to
192.168.2.0 so basically your "new" router IP will be 192.168.2.1 with DHCP enable as well.
Let me know if that helps.
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I'm only using the westell 2200. It is connected to the PC directly. Are you saying that I need to re address my nic to get out ?
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I though you had a modem and a router setup. if you're only using one modem it should be setup as "PPPoE" to connect to your dsl provider. You only setup your modem in bridge mode when you are adding another router to the picture so in your case that won't be necessary since you have only one modem and your pc will be plug in directly to this modem; you should use PPPoE configuration. Leave the DHCP and DNS enable.
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When I do that I only have a DSL link and neither IE or Firefox can display web page. I don't understand why it won't work , it was fine until last tuesday
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Fiona50, let's start from the beginning. Show us your network using the following format. For example:
ISP > Dlink modem/router > cisco switch > all PCs.
Substitute your hardware starting from the ISP & ending with your PCs. If there is more than one choice, show all of them.
The entire network should be on the same subnet for now.
How do you know when a politician is lying? His mouth is moving.
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