modem blues

Westell / 2200
July 11, 2009 at 17:45:10
Specs: Windows XP, 512
I have a DSL connection I can't access. The modem says the DSL link is connected and I even get PPP up with bridging , but IE still can't connect. I am desperate. I have tried everything I know , and some things I don't:) I have my ISP addy but don't know how to set it up in modem and they won't help because it's not theirs , but it was working fine until a threat detection by PC Tools

See More: modem blues

Report •


#1
July 12, 2009 at 06:49:05
Did you reboot the modem & the PC? Have you tried another PC?

How do you know when a politician is lying? His mouth is moving.


Report •

#2
July 13, 2009 at 05:30:29
I have done both several times

Report •

#3
July 13, 2009 at 16:06:16
What type of modem is it? Disable PC Tools. Run ipconfig /all & post the results.

How do you know when a politician is lying? His mouth is moving.


Report •

Related Solutions

#4
July 15, 2009 at 14:09:23
I have both the westell 2200 and the 6100 Dual Connect. I even uninstalled the PC Tools . Did ipconfig/all and I got:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

F:\Documents and Settings\Wanda>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : home-ll1jcuqs0b
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : 3Com 3C905TX-based Ethernet Adapter
(Generic)
Physical Address. . . . . . . . . : 19-02-16-08-25-04
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.47
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::1b02:16ff:fe08:2504%4
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Wednesday, July 15, 2009 4:59:37 PM
Lease Expires . . . . . . . . . . : Thursday, July 16, 2009 4:59:37 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-2F
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.47%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

F:\Documents and Settings\Wanda>


Report •

#5
July 15, 2009 at 14:16:26
It looks like your dns server it's poiting at itself (192.168.1.1). I will suggest you to get the dns server IP from your ISP and edit 192.168.1.1 to your local internet service provider's DNS.

mamut0o1


Report •

#6
July 15, 2009 at 14:31:04
This what IE GIVES ME . I HAVE THE INFO FROM ISP BUT WHEN I PUT IT IN I STILL CAN'T GET OUT

Last diagnostic run time: 07/15/09 17:13:13 DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): no
warn Unrecognized WinSock NSP: mdnsNSP
No DNS servers

DNS failure

info Query [www.microsoft.com] against DNS Server 192.168.1.1, (Type = 0x1, Options = 0x10e8) returns 0x5b4
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info Query [www.microsoft.com] against DNS Server 192.168.1.1, (Type = 0x1, Options = 0x10e8) returns 0x5b4
info Redirecting user to support call


Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.47
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.47
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info The default gateway was unreachable via TCP
warn The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.47
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info The default gateway was unreachable via TCP
warn The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.47
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was unreachable via ICMP Ping
info The default gateway was not visible via TraceRoute
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 23 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 80 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8000 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 8080 on host 192.168.1.1 could not be reached (Error code 0x274c)
info TCP port 161 on host 192.168.1.1 could not be reached (Error code 0x274c)
info The default gateway was unreachable via TCP
warn The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue


IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed


IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.47


Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR


WinSock Diagnostic
WinSock status

info ATM protocol is not found in Winsock catalog.
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=3Com 3C905TX-based Ethernet Adapter (Generic), MediaType=LAN, SubMediaType=LAN
info Network connection: Name=NetZero, Device=PCTEL Platinum V.92 Modem, MediaType=PHONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.


Report •

#7
July 15, 2009 at 14:31:48
dns would not be the issue with no internet access

we need to know what the pc is connected to, the westel or the 6100?

Appears everything is fine on the pc. Not uncommong to point to the gateway for dns though like mamut0o1 I like to specify the isps dns server.

make sure the windows and any third party firewall software is disabled for now as to not interfer with testing.


Report •

#8
July 15, 2009 at 14:51:30
Let me ask you something that I'm not getting; does your modem has a subnet of 192.168.1.0
and your router as well>?
it looks like they both under the same subnet to me.
please let me know...

Report •

#9
July 15, 2009 at 17:19:51
Why do you need two Westells? Those things are strange in the first place. Now you have double trouble.

How do you know when a politician is lying? His mouth is moving.


Report •

#10
July 16, 2009 at 01:53:07
No , the subnet is 255.255.255.0 I have 2 westells because I used to have Verizon as my ISP The 2200 was working fine with new service until last week. I went into modem and added my ISP info in the VC / VPI section , turned off DHCP , and even disabled DNS so that it acts as just a regular modem ..........still no internet. The modem says that PPP status is UP but only in bridge. I always get the DSL link working , and good ole dial up is fine . Where do I specify ISP s DNS server ? I tried doing this under the TCP / IP properties under my LAN connection . Was this the right place? If I should enter the ISPs DNS server into the modem , under what heading?

Report •

#11
July 16, 2009 at 01:56:47
Both of these modems also have a built in router also I believe

Report •

#12
July 16, 2009 at 05:32:07
If they both have router capabilities then they both have web interfaces & they both might also have the same default internal IP address, which is a conflict.

If I remember correctly, you have to connect a PC directly to each to open the web interface, so you would have to remove one to get to the one closer to the ISP's line.

Which one receives the ISP's signal? Have you opened both web interfaces?

Yes, you are in the right place for the DNS entry. I would use all static IPs.

How do you know when a politician is lying? His mouth is moving.


Report •

#13
July 16, 2009 at 07:16:56
"the subnet is 255.255.255.0"
That is not what I'm talking about. That is the subnet mask.
You have several configuration problems; You have already setup your modem as bridge and the "new" router gets a connection once you enter your user name and password provided by ISP; OK! now;
Problem number 1: you dont have to disable DHCP and DNS to have a "router act as a modem." You need to setup your modem in bridge mode so your "new" router can act as a router. ENABLEDHCP and enable DNS from your main modem (without DNS you won't be able to get out the internet unless you enter it manually in you NIC settings).
Problem Number 2: I suspect that the new router your are tryin to install has the same subnet base of 192.168.1.0. You need to login into the "new" router and change the subnet to
192.168.2.0 so basically your "new" router IP will be 192.168.2.1 with DHCP enable as well.
Let me know if that helps.

Report •

#14
July 16, 2009 at 11:16:24
I'm only using the westell 2200. It is connected to the PC directly. Are you saying that I need to re address my nic to get out ?

Report •

#15
July 16, 2009 at 11:17:35
Or do I need to change the internal addy in westell

Report •

#16
July 16, 2009 at 13:36:19
I though you had a modem and a router setup. if you're only using one modem it should be setup as "PPPoE" to connect to your dsl provider. You only setup your modem in bridge mode when you are adding another router to the picture so in your case that won't be necessary since you have only one modem and your pc will be plug in directly to this modem; you should use PPPoE configuration. Leave the DHCP and DNS enable.

Report •

#17
July 16, 2009 at 17:53:41
When I do that I only have a DSL link and neither IE or Firefox can display web page. I don't understand why it won't work , it was fine until last tuesday

Report •

#18
July 16, 2009 at 18:02:17
Fiona50, let's start from the beginning. Show us your network using the following format. For example:

ISP > Dlink modem/router > cisco switch > all PCs.

Substitute your hardware starting from the ISP & ending with your PCs. If there is more than one choice, show all of them.

The entire network should be on the same subnet for now.

How do you know when a politician is lying? His mouth is moving.


Report •


Ask Question