losing connection to router

Netgear / Wrn2000
April 19, 2010 at 03:58:31
Specs: Windows Vista home premium sp2, 1.83ghz 2gb
i know there are loads of posts about people losing connection but i cannot find any that help my particular problem.

i use the internet wirelessly on my asus f3jp

when im browsing, watching videos etc. on the internet every so often my internet will stop working. pages will stop loading - often going to the page cannot be found page, videos stop buffering, download speeds drop to 0 etc, it seems like my internet connection has dropped...apart from still being connected to my router - most of the time
there are several other wireless laptops in my house and none have this problem so i have determined that its actually the connection between my laptop and the router rather than the router and the internet.
any advice will be much appreciated, thanks

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April 19, 2010 at 08:11:40
Since you have other wireless clients that aren't having this issue I would suspect the problem is the client in question.

It would be either the TCP/IP stack or the interface itself that's the issue.

First, ensure you have the most up-to-date drivers installed on your interface. If updating the drivers doesn't fix it, try uninstalling the interface in Device Manager and then reboot and let windows reinstall it. If that doesn't fix the issue, try un/reinstalling the TCP/IP stack.

If none of the above fixes the problem, you may want to try a new interface.

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April 19, 2010 at 12:44:32
thanks for your prompt reply
just for clarification when you refer to my interface do you mean my wireless adapter?
if so i already had up to date drivers so uninstalled it and let windows reinstall as you suggested.
how would i go about uninstalling and reinstalling the tcp/ip stack?

i dont think the problem is with the device as i can connect to other wireless networks without issue. it is only with my home network i have problems


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April 19, 2010 at 12:56:08
how would i go about uninstalling and reinstalling the tcp/ip stack?

Right click on "My Network Places" icon and select "Properties" from the menu. In the property window, scroll down to TCP/IP and click on it to highlight it. You can then uninstall it.

However, it's likely not necessary if your system is working properly with other wireless networks.

I honestly don't know where to go from here if it works fine on other WLAN's. It could be a software or operating system issue or maybe even the router itself. Something is obviously not compatible and figuring out what isn't compatible could take some time and effort.

Hopefully someone else who has encountered this problem can give you some suggestions.

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