Linksys router support

June 16, 2009 at 10:06:46
Specs: Windows XP
Attempting to provide computer tech support to my elderly father over the net. Prior to yesterday, this meant spending hours on the phone and working blindly. Using a web based service now which allows me to see and take over his computer. He wishes to secure his wireless network, something I know how to do. However, when I attempted to log into the router control the error message reads "the server 192.168.1.1 wrt54g requires a user name and password.Warning , this server is requesting that your username and password be sent in an insecure manner. Basic authentication without secure connection."
I disconnected from the session, thinking that may be the problem, and attempted to walk him through it over the phone. The same message appeared. Should he simply reboot the router or reset it to factory default? This is a linksys wireless router. Is it possible for me to make changes to the settings in the router control while accessing his machine in this manner? Or am I attempting the impossible here?

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#1
June 16, 2009 at 13:28:47
>. the server 192.168.1.1 wrt54g requires a user name and password.Warning , this server is requesting that your username and password be sent in an insecure manner. Basic authentication without secure connection. <<

This is a message from the Web Browser, not the router. The browser doesn't realise that the IP address is an internal private address and the server it is referring to is actually your router. It has nothing at all to do with wireless security. It is nothing to worry about.

There is no reason why you shouldn't be able to log on to the router and configure it correctly while connected remotely. The information will be encrypted while it goes from your computer to his and in clear when it goes from his computer to the router. That is assuming you are using something like GoToAssist.

Stuart


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#2
June 16, 2009 at 16:09:27
Stuart,
Thanks so much for the explanation. I am indeed using GoToAssist and I've managed to help him fix and/or setup various things on his computer. However, I can't, nor can he, login to the router. I'm assuming he or someone from the past has changed the original username and/or password. The sign-in page just keeps coming back. Other than have him reset the router to the factory settings, I'm out of options. I'll try that and see how it goes.
Thanks again for your reply.

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#3
June 17, 2009 at 23:06:31
I've been having problems with LinkSys routers - am on my thrid one and think perhaps there wasn't anything wrong with the 1st two, however, I was told to buy new ones.

We have two PC's in our office. One is hard wired and one is wireless - thus the purchase of a Linksys wireless router, model # WRT110.

The hard wired PC can get on the internet, but the laptop cannot. It says I am connected, but can't get to a website. I've discovered that the IP address on the hard wired PC is correctly mapped to the router, but I'm getting an error that the IP config address on the wirelss laptop is in conflict with my other systems on my network. The only network we have is the linksys network.

I've clicked on the repair IP address and it keeps giving me the same one over an over.

So, my question is - how do I change the IP address on my wireless laptop - when I can't even get on the internet.

I'm stumped and have spent hours on the phone with Linksys - to no avail.


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#4
June 18, 2009 at 09:19:42
AlyM did you follow the router documentation and setup the wireless?

You don't mention setting up the router at all. Routers are not just plug them in and start playing.


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