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Linksys E1000 won't connect to the internet

December 22, 2010 at 21:58:03
Specs: Windows XP, 896 MB Ram

I decided to switch from my old Netgear Rangemax (WPN824 v2) to a Cisco Linksys E1000 to make connecting to friends on Xbox Live easier. I've installed the new router at least 3 times, but at the end of every installation, the router fails to connect to the internet. The connection between the router and my computer (a Compaq Presario SR1316NX running XP SP3) is fine, but I still can't get a connection. Aside from a possible problem (I say possible because I have yet to find one) between the E1000 and my modem (A Sprint 645 series), I can't find a problem. Please help.

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#1
December 23, 2010 at 07:34:36

What do you mean when you say "installed the new router"?

You don't "install" a router, it's not a device internal to your computer right.

You should be plugging the modem into the WAN port on the router with a network cable.

From the sounds of it, you're not configuring the WAN side of the router correctly. I would at this point, connect your PC to a LAN port of the old router, turn it on and look at the WAN settings on it and duplicate them on the new router.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
December 23, 2010 at 09:11:29

When I say "install", I meant install the software from the included CD, because the router has no manual. I've got all the cables hooked up right. I took your advice and compared WAN settings. The only problem is the E1000's settings website doesn't have WAN settings. The only thing i noticed is that on the old Netgear, my SPI Firewall was turned off. I tried to duplicate that on the Linksys, to no effect.

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#3
December 23, 2010 at 10:02:58

When I say "install", I meant install the software from the included CD, because the router has no manualCD

That's what I thought you meant. Look, I've setup a whole lot of routers and never once used the software that came with it. It isn't necessary and the router will work perfectly without it.

As to no manual, I find that surprising. I've worked with many Linksys products and every one of them had a manual in the box. You should be able to find the manual for that device on Linksys' web site or by doing a google search for "linksys e1000 manual"

The only problem is the E1000's settings website doesn't have WAN settings.

I suspect by "website" you mean the device's management interface which you access through a web browser. If yes, then I don't know what to tell you. Every router I've ever worked on had WAN settings that are adjustable because not all ISP's are the same.

At this point, the best advice I can give you is for you to call Linksys' support people and get their help setting the device up.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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