Solved Limited Internet after reset Netgear router

December 27, 2014 at 00:12:06
Specs: Windows 8
I reset my NETGEAR router to factory settings in order to address an intermittent signal problem but now have a message that I only have "limited" Internet and I am not able to access it via my Dell Laptop running Windows 8.1. I've been trying for hours to get this to work. Can anyone help?

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✔ Best Answer
December 27, 2014 at 14:46:39
Thanks to all who have responded! I reset to the factory default settings and then installed the Netgear "genie". Curiously that alone provided me with partial connectivity. I wish I could say I understand what occurred subsequently but I was able to acquire connectivity for long enough to reinstall my Norton with remote assistance from a technician who was kind enough to help resolve my remaining router bugs. I wish I could say I understand all of it fully but as a complete novice I would say that I feel a tad wiser for the experience. Thanks for all your help!


#1
December 27, 2014 at 02:07:53
You may need to talk to your ISP support line to ensure that you are using the correct settings.

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#2
December 27, 2014 at 04:34:56
Did you reconfigure the router as it was before the reset? Or left it to factory default?

Depending your ISP (cable, DSL, fiber ...) WAN (connection to your ISP modem)settings need to be adjusted.


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#3
December 27, 2014 at 11:36:03
For the future, routers often have a method to save settings. If yours has this feature Save the settings file once you have cured the issue. If you then have to reset sometime you can easily load your original settings back in.

Your server will most likely have a webpage showing settings but without knowing the name of your server it is difficult to say more.

Always pop back and let us know the outcome - thanks


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#4
December 27, 2014 at 14:02:43
Model of your Netgear might be useful to allow pholks here help you " wherever"

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#5
December 27, 2014 at 14:46:39
✔ Best Answer
Thanks to all who have responded! I reset to the factory default settings and then installed the Netgear "genie". Curiously that alone provided me with partial connectivity. I wish I could say I understand what occurred subsequently but I was able to acquire connectivity for long enough to reinstall my Norton with remote assistance from a technician who was kind enough to help resolve my remaining router bugs. I wish I could say I understand all of it fully but as a complete novice I would say that I feel a tad wiser for the experience. Thanks for all your help!

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#6
December 27, 2014 at 14:56:45
Good to hear it's all working again... And also that you found. Very helpful Norton techie too.

Thanks for the update.

Have a good 2015 and beyond...


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