Limited Connectivity

July 17, 2009 at 19:44:29
Specs: Windows XP
Hello,

I am running Vista Home Premium on a HP Pavilion dv5. I keep getting limited connectivity and am unable to connect to the internet through my wireless usb. My ISP tells me I am connecting and the USB modem and ISP program says the same but no information can get through. I have uninstalled all virus software and turned off the firewall and still no joy. Any help would be greatly greatly appreciated.


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#1
July 17, 2009 at 19:59:39
Doesn't that machine have a built in wireless adapter? Why are you using USB? Make sure that only on adapter is enabled.

Run ipconfig /all from a command prompt & post the output.

How do you know when a politician is lying? His mouth is moving.


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#2
July 17, 2009 at 20:07:58
Windows IP Configuration

Host Name . . . . . . . . . . . . : Rhett
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4D-D2-7A-A6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-23-8B-0E-53-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{F6C74B42-7A71-4F08-A1B9-61D8CF3F1
5E1}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{78D1BECF-E94F-4910-B21B-0D34C55EC
747}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D961460A-8778-4DAB-AFB8-68DED3A4D
F96}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{78D1BECF-E94F-4910-B21B-0D34C55EC
747}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

thanks I appreciate the help.


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#3
July 17, 2009 at 20:09:28
It does have a built in wireless adapter. The ISP gave me a USB modem that I plug in and use to access the internet. The USB has a SIM card that I had to put in it. I'm sorry but I'm not very tech minded so you will need to baby step me if you can.

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#4
July 17, 2009 at 22:43:19
Nevermind. It was NORTON that was shafting me! As soon as I downloaded NORTON's uninstall program from the website...( does the normal uninstall do?)...hey presto! it all works again... Thanks anyway.

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#5
July 18, 2009 at 03:58:31
I should have known. I despise Norton.

How do you know when a politician is lying? His mouth is moving.


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