|Firt... Immediately edit your post to remove the email address you have included. Never wise to post one in "any" open forum, chatroom etc. as doing so renders you "very" vulnerable to all manner of spam, spoof, etc. emails... Also pholk here don't respond to/answer calls for help to email addresses; but in the forum so "everyone" can benefit, and contribute too as they feel.|
On your laptop, run the:
command and post the results here.
Not knowing which operating system you have on your laptop (nor actual model Acer you have either) it's rather difficult to tell you exactly how to run the above command. It varies a little depending on version of windows involved.