Laptop gets exellent signal but no internet connection

May 20, 2012 at 14:12:18
Specs: Windows XP
laptop gets exellent signal from router but no internet connection

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May 20, 2012 at 14:25:07
Have you checked that the router is connected to the internet. Even if the laptop can connect to the router, if the router cannot connect to the internet then it will not be able to browse the web.

Most routers have status lights, I dont know what model of router you have so I cant provide any specific instructions, however the instruction manual of the router should have steps to diagnose the issue.

If you are SURE that the router is connected to the internet, try connecting the laptop to the router via a LAN cable. If this works then there is someting wrong with your wireless configuration.

If this does not work then there is either a problem with your internet service, router or laptop.

If you could post back with the following information I might be able to provide a more accurate answer.

*Can other computers connect to the internet from the same router
*What model of router are you using
*What model of laptop are you running
*What security software have you got installed

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May 20, 2012 at 15:36:03
I'm using windows vista, yes my desk top connects using same router, model is HP campaq CQ50, and I had just installed NORTON and problems started rigth after that

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May 20, 2012 at 15:54:34
Uninstall Norton, it causes more problems than what it's worth. You can use Microsoft Security Essentials. It's free and works well.

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Related Solutions

May 21, 2012 at 06:35:05
Post your TCP/IP settings. From a Command Prompt run


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