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internet not working and unable to

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Name: SPEEDYSKYE
Date: September 30, 2008 at 14:00:28 Pacific
OS: xp
CPU/Ram: 200
Product: presario 6000
Comment:

my internet is not working at all it displays address not found on everything even the homepage and websites such as yahoo.com. i had internet explorer at the time it happened. i have already tried using a different browser, using the ipconfig/release/renew, my network card is reading that its fine, tracert is detecting 30 hops, i uninstalled and reinstalled network card, modem, drivers, and nothing even deleted the icp and reinstalled what else can i do? can anyone help?

DAWN WOLFE



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Response Number 1
Name: jefro
Date: September 30, 2008 at 14:57:10 Pacific
Reply:

The basic answer is you need at least an IP/subnet mask and gateway address that would allow you to us tcp/ip.

You'd need dns or some other way to use FQDN's.

Your ISP may need some authentication to allow you to access there services.


Start at step one.

Do you get a public IP address, subnet mask and maybe even a dns ip from your ISP?

Do you need to use PPPoe or some other form of authentication?

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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Response Number 2
Name: JackR
Date: October 1, 2008 at 06:38:50 Pacific
Reply:

can you ping from your computer 4.2.2.2? if so, your Internet is working, but if you can't ping ibm.com or tv.com, then you have a DNS issue, if that being the case, then just staticly add 4.2.2.2 as you new DNS, and then everything should work fine..


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Response Number 3
Name: Jennifer SUMN
Date: October 2, 2008 at 15:31:05 Pacific
Reply:

What does ipconfig show? What were you doing when you lost connectivity? How are you physically connected to the net? Cable? DSL? Are you using a router/modem combination? Provide answers to those questions, and we'll be able to offer an informed opinion on how to troubleshoot and fix.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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Response Number 4
Name: SPEEDYSKYE
Date: October 3, 2008 at 04:34:44 Pacific
Reply:

I tried the dns 4.2.2.2 thing and still nothing it shows it is connecting to the internet i use cable by the way and the ip address all that is fine everytest i do comes back that its working but it will not let me get on the net at all or ping any website what now?

DAWN WOLFE


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Response Number 5
Name: Jennifer SUMN
Date: October 3, 2008 at 09:58:35 Pacific
Reply:

What exactly does ipconfig show? Are you sure you're network cable is connected on both ends?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


0

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