Solved Internet keeps disconnecting .

February 12, 2015 at 05:48:21
Specs: Windows 7, Intel i5 4570 3.2 Ghz
My internet keeps disconnecting. I tried disconnecting the TAP adaptor and this worked for a few days. Now I have the same problem where I have to manually reconnect via Open network sharing centre. This only takes a few moments but happens daily and is driving me nuts. What can I do?

See More: Internet keeps disconnecting .

Report •


✔ Best Answer
February 25, 2015 at 15:24:37
I'm not that au-fait in that latter regard.. My usual route with a possibly troublesome NIC is to uninstall it; then reboot; then power down and re-insert NIC/re-install it and so on... Also go with the defaults etc. for the NIC.

Are you able at all to borrow a NIC from wherever and see it resolves the problems with the disconnects?

As I say above, monitoring the led(s) will effectively show if the signal drops incoming (or not) when you lose the internet connection...; even if it merely flickers as it were to a non-locked/stable indication. "Any changes/flickeringetc on the led(s) - that normally say the signal is present and locked - will pretty well point to the incoming signal path in some way?

The actual locked led(s) "will" flicker when traffic is passing either way; but ought not to change colour or actually "go out"... - unless the incoming signal fails - even if briefly...

On my Sky router the "all in one" led flickers green when traffic passing either way; but doesn't drop out (disappear) or change to its orange display (which would mean the PPoE isn't locked, and/or there is no incoming signal either; and if no incoming signal then logically it can't/won't lock).

When my dsl signal was playing up, assorted tests by my isp (remotely) showed it all to be "OK"... when in truth it wasn't. At times it was barely there...; and only when I "leaned" a little on the phone ladies (they're all very friendly and helpful) did they arrange for BT (in my case as they service the phones/dsl line for my isp) to come on site etc. and run full diagnostics. The on-site test results were impressive (as mentioned earlier - i.e. pretty awful and very convincingly so...); even though remote tests from/via the exchange were allegedly showing the line in/signal was OK... other than a little noise...?



#1
February 12, 2015 at 07:03:41
First, lets ensure your router isn't misbehaving. Click on my name above in this response and read my “how-to” guide titled, “Troubleshooting Wireless Issues” and go through the steps listed there. This guide applies to non-wireless routers as well as wireless.

I know it says "wireless issues" but the troubleshooting steps are the same for any router.

While you're at it, ensure the network adapter on your computer has the most up-to-date drivers installed.

Check back in and let us know the results.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


Report •

#2
February 14, 2015 at 06:58:32
Well I contacted my ISP and they ran some tests over the phone. In the end they sent me a new CAT5/UTP cable to rule out that option. Also uninstalled my Network card drivers. Since re-installing them the connection seems to be more stable. But as the problem is so unpredictable I might just be having a run of good luck for the last few days.

Report •

#3
February 14, 2015 at 16:29:50
Give it a week an if all is still working, pop back and let us know and choose a best answer to mark it solved.

You have to be a little bit crazy to keep you from going insane.


Report •

Related Solutions

#4
February 15, 2015 at 04:04:55
Thanks will do :)

Report •

#5
February 19, 2015 at 09:10:37
Well a week later I still have the same problem. Now what do I do ?

Report •

#6
February 19, 2015 at 12:49:20
Check the incoming connections. If a phone line cct incoming, check the actual point of entry into your home; verify it's sound. Verify there are no breaks/faulty joints in the incoming path.

Change the filter if you use one.

If you're router is not plugged into the master socket, then plug it in there and see how thing are?

Also verify master socket connection is sound (though if it was until recently there ought to no reason for it to change...?). Master sockets have been known to fail; as have phone line filters.

If your using cable as your isp source... Again verify incoming cable, connections too; and any terminations/master sockets/filters if involved/present.

And in both situations double check for "any" in-line connection in the actual incoming cable (be it phone or cable service).

When I had intermittent dsl service it turned out to be corrosion on at least two of three joints in the incoming phone cable. The cable had been extended twice around the house exterior, and both extender connections had degraded significantly. A new
cable incoming with no breaks/in-line connections resolved it all.

Although CurtR has taken you through router checks, perhaps borrow another router to test the cct.?

Similarly it may be worth leaning hard(er) on your isp to get the incoming physical line/cable fully tested, which means they come on-site and test the cct. from your end. There is a series if simple test that are performed on-site with proper test kit. Those tests will, if properly conducted, verify the state of the incoming physical connection - from the street cabinet to your home); impedance of the path; signal strength. Possibly the incoming signal to noise ratio too; and if this way off kilter it will seriously impact on signal stability...


Report •

#7
February 19, 2015 at 23:06:30
Cool. Many thanks will give that a try with my ISP. They did say they would send out an engineer only after doing the above tests with a new UTP cable they sent me.
Is there a way to thoroughly check my Network card in my PC? I did uninstall and it seemed to quite down a bit i.e not disconnecting as often. And now I`m back to square one again.
My ISP is usually very good and if I complain usually they send an Technician the next day...So fingers crossed!

Report •

#8
February 20, 2015 at 02:11:52
From my limited experience network cards either work or don't - presuming the drivers are ok.

If you can borrow one to test by substitution perhaps do so?

Although if your isp is willing to send an engineer to test the service on site, I'd go that route now. That way the service will be fully checked (at least one would hope so...)?


Report •

#9
February 20, 2015 at 03:52:03
Appointment made for next Tuesday ;)

Report •

#10
February 25, 2015 at 07:12:03
Update....router changed yesterday to a more newer model. But in the last hour or so it showed the same symptoms as the old one by disconnecting from the internet. Going to call them back. The engineer only exchanged the router and didn`t run any on site tests to see if there was another problem outside the building that could be causing the signal to drop out.
Stay tuned ;)

message edited by Sparkygroover


Report •

#11
February 25, 2015 at 09:59:41
Signal dropped out twice today. Called my ISP they asked to make note of the LED`s on the router if they go out when the signal drops. Im pretty sure they all stay light up.
I`m even more convinced that my network card might be at fault. A new on would cost me under €20 so no big deal there./
Are there any options in my network card settings that might put it in `sleep mode 'or just flat out disconnect it.
If all this checks above fail they will send out a tech guy to measure the incoming signal for defects.

Report •

#12
February 25, 2015 at 11:15:39
I'm somewhat surprised the "engineer" didn't perform the "bog standard" (olde RAF technical term..) tests...

The LED lights will indicate if the signal drops incoming, or if the handshake/PPoE drops/fails. Ideally a router would have an indicator showing when the dsl signal is present; and another showing when/that PPoE/handshake has been established and is present. Unfortunately many routers now one led indicator that does both... One has to watch the indicator change colour etc. and/or possibly start (or stop) flashing.. All very konphusing... The olde tw indicators approach is much clearer...

I have an elderly Speedtouch (Alcatel) router with the lights/indicators various to show what is connected etc... Perfect to check an incoming line... My current Sky router has the all in one as above...; a pain at times to diagnose what is amiss with that...


Report •

#13
February 25, 2015 at 12:25:37
I have Avast and Comodo firewall. Any chance they could be a reason to cut the internet signal?

Report •

#14
February 25, 2015 at 13:45:31
If you mean cut off the dsl signal itself - which is of course how one actually connects to the internet - then no (at least not in my limited experience..).

I know Avast has an issue with some versions of M$-Office/Outlook; it blocks outbound emails...

Comodo firewall is not an item with which I'm familiar...; but if it was an issue then it would (presumably) be set to block internet permanently, rather than do so intermittently?

Your router "ought" to have a firewall enabled already? And presuming so then why the need for Comodo? Although having asked that I know many here advise a software firewall in addition to the router's built-in one; certainly for Windows systems at least.

Monitoring the router's led indicators would really say what's a miss;. as if/when you lose the internet connection - and it's due to incoming line/signal problems - then the led(s) will indicate it after a fashion. If you lose internet connection and the led(s) stay on (indicate the dsl service is stable, handshake etc. OK) then it would appear to rule out the router; but not entirely...?

I'm still inclined towards the incoming line being an issue here. A proper line test would (usually) indicate if all is well (or not well) with it. The bog standard tests done on my phone line in revealed all manner of problems (as I described earlier); a new line in from the exit point underground (my phone line comes in underground, rather than from a pole) resolved them all. And at my late Mother's home the incoming line from the pole was replaced when again intermittent/poor dsl (and also phone) was an issue; and then all was well.


Report •

#15
February 25, 2015 at 14:13:35
Hey many thanks for your feedback. Very helpful.
I have no idea if my router has a firewall but Comodo comes highly recommended from various sources so quite happy to stay with it.
I think wisely my ISP wants to try all options before they send out another Tech guy. Yes they should have tested the signal as I asked them to.
Avast has previously had an effect on my internet speed and seems to knock some 10/20% off the overall download speed. That seems to have righted itself.
But are you familiar with troubleshooting my network card with the settings?
Would some screenshots be helpful as to how I have it configured?

Report •

#16
February 25, 2015 at 15:24:37
✔ Best Answer
I'm not that au-fait in that latter regard.. My usual route with a possibly troublesome NIC is to uninstall it; then reboot; then power down and re-insert NIC/re-install it and so on... Also go with the defaults etc. for the NIC.

Are you able at all to borrow a NIC from wherever and see it resolves the problems with the disconnects?

As I say above, monitoring the led(s) will effectively show if the signal drops incoming (or not) when you lose the internet connection...; even if it merely flickers as it were to a non-locked/stable indication. "Any changes/flickeringetc on the led(s) - that normally say the signal is present and locked - will pretty well point to the incoming signal path in some way?

The actual locked led(s) "will" flicker when traffic is passing either way; but ought not to change colour or actually "go out"... - unless the incoming signal fails - even if briefly...

On my Sky router the "all in one" led flickers green when traffic passing either way; but doesn't drop out (disappear) or change to its orange display (which would mean the PPoE isn't locked, and/or there is no incoming signal either; and if no incoming signal then logically it can't/won't lock).

When my dsl signal was playing up, assorted tests by my isp (remotely) showed it all to be "OK"... when in truth it wasn't. At times it was barely there...; and only when I "leaned" a little on the phone ladies (they're all very friendly and helpful) did they arrange for BT (in my case as they service the phones/dsl line for my isp) to come on site etc. and run full diagnostics. The on-site test results were impressive (as mentioned earlier - i.e. pretty awful and very convincingly so...); even though remote tests from/via the exchange were allegedly showing the line in/signal was OK... other than a little noise...?


Report •

#17
February 26, 2015 at 08:57:25
Well I now have a new Sitecom PCI network card in. So fingers crossed as I`m running out of options. The last option now is to watch out for the signal dropping out and the LEDs flickering. Failing that its a call out from for a Tech guy to check the incoming signal/cable.

Report •

#18
March 1, 2015 at 07:39:50
Well the connection seems to holding strong. So hopefully I can close this thread soon.
But will let it run for a week or so before I do.... Thanks again for all the above comments :)

Report •


Ask Question