Internet is fine. I start browsing, and it goes down.

October 1, 2012 at 14:21:02
Specs: Windows 7

Windows 7, 64 bit. Connected through router. Internet works fine. There are downloads and updates going on, no problem. The moment I start browsing, everything goes down and there's no browsing or downloading or any activity. It remains this way for a few minutes then comes back up. It keeps happening over and over again.

I'd really appreciate any help I could get for this strange problem.

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October 1, 2012 at 15:15:11

I would suggest you to use another browser like chrome, Firefox etc. in case you are facing this problem on Internet Explorer and check if the issue occurs on other browsers or not.

If you are using Internet Explorer, Open Internet Explorer, click on “Tools”, click on “Delete Browser History” then click on “Advanced” and click “Reset”.

I would also suggest you to boot your system in “Safe Mode with Networking” and check the performance of Internet.

Thanks & Regards
Debbie B

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October 2, 2012 at 07:13:00
It happens with all browsers. And thanks for the suggestions. What are these hallmarks of? That is, when the internet goes down as soon as someone starts browsing? Malware? Hardware? etc.? What's the most likely culprit in your opinion?

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October 2, 2012 at 09:38:08
First try this

Your problem is its getting disconnected frequently

So we have to know if the problem with your ISP ,your router or modem and your system try the following and post the results

Ping -t from your PC
ping for 30 minus in your router
Ping your gateway address with -t option

The above will isolate the issue .then only we can conclude

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Related Solutions

October 2, 2012 at 12:13:40
The first thing you should do is check to ensure you have the most recent firmware on your router. If you don't, download and install the most recent and see if the issue goes away.

If it doesn't, check to ensure you have the most recent drivers for the network interface on your computer. If you don't, again, download/install and test.

If the above doesn't fix the issue, try resetting the TCP/IP stack.

To reset your TCP/IP stack first open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

netsh int ip reset c:\resetlog.txt

Note If you do not want to specify a directory path for the log file, use the following command:

netsh int ip reset resetlog.txt

Then reboot the computer.

If none of the above fixes the issue the only other things I can think of to ask are:
- Is the client this is happening to connecting via a wired connnection, or via wireless?
- does this happen to all comptuers in your LAN, or just this one? If that's the only computer you have, get a friend to bring a laptop over and connect it and see if it happens to their computer
- can you borrow a router from a friend to use test and see if your router is the issue?

Report back with any findings.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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