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internet IP ping failed

October 11, 2011 at 10:36:35
Specs: Windows 7

cant get online, found that the internet IP ping failed

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#1
October 11, 2011 at 10:41:08

It will if you are not on-line. Ping is only useful to check if a particular remote server is availalbe. It is not meant for trouble shooting you own connection.

Without more information there is nothing anyone can do to help you.

Stuart


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#2
October 11, 2011 at 12:37:17

What more would I need to tell you?

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#3
October 11, 2011 at 12:52:34

make model of your router
how you are connecting, wifi or wired
post the results of a ipconfig /all for review

this could get us started

Answers are only as good as the information you provide.
How to properly post a question:
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Related Solutions

#4
October 11, 2011 at 12:56:24

Anything would be useful as you have told us nothing at the moment except that you have a problem.

How are you connecting the the Internet. Modem/Router/wireless. Model numbers of equipment used. Broadband or dial up. Any error messages you get.

Go to a command prompt an type ipconfig /all and post the result. There is a wealth of information there.

Stuart


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#5
October 11, 2011 at 13:55:03

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Weatherwax>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : WAX2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
Physical Address. . . . . . . . . : 1C-65-9D-C0-2F-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : 1C-65-9D-C0-2F-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f810:91bf:4ccc:8ca4%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, October 11, 2011 2:53:12 PM
Lease Expires . . . . . . . . . . : Wednesday, October 12, 2011 2:53:11 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 320628125
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-8C-D3-AE-F0-4D-A2-B6-1F-15

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : F0-4D-A2-B6-1F-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fce3:3c4a:a499:6105%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, October 11, 2011 2:53:07 PM
Lease Expires . . . . . . . . . . : Wednesday, October 12, 2011 2:53:06 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 250629538
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-8C-D3-AE-F0-4D-A2-B6-1F-15

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Reusable ISATAP Interface {9850C7FB-B6E4-4524-8804-84F9C66FFA27}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{69ADB95F-F589-4367-A244-843A63B99828}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:15:64d:3f57:feb7(Preferr
ed)
Link-local IPv6 Address . . . . . : fe80::15:64d:3f57:feb7%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Here is the ip config
I posted earlier that it is a gateway 2 wire router, which I am running this computer it with a wireless card The computer is a dell inspiron n5010 with 8 gb of ram 500 gb of hard drive. Processor is Intel Core i3 2.40 ghz
Windows 7 home premium Service Pack 1



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#6
October 11, 2011 at 14:15:30

You have both your wired NIC and your wireless NIC enabled and connected at the the same time. Pick one (wired is provides much better bandwidth and performance) and disable the other and see if your issue doesn't go away.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#7
October 11, 2011 at 14:26:14

do you switch them in the config file?

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#8
October 11, 2011 at 15:03:41

You have to go into the Control Panel then open 'Network and Sharing Center"

In the N&SC you'll want to click on 'Change Adapter Settings" on the left hand side of the window.

In that window you'll want to right click on whichever interface you wish to disable and in the menu that comes up choose "Disable" and click on it. That should disable the appropriate NIC allowing the other to function properly and your network should work.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#9
October 11, 2011 at 17:02:37

I tried shutting off one of them, I still have the same problem

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#10
October 12, 2011 at 07:16:13

Well then, I suggest you take it to a qualified technician and have it looked at. Normally disabling one of the two NIC's would fix things up as both seem to be getting proper TCP/IP settings from the DHCP server.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#11
October 12, 2011 at 08:01:26

How about a couple more tests so we can determine where the break is?

please do the following;

via a command prompt type
nslookup yahoo.com
tracert yahoo.com

and post the results for review.

BTW you can have two interfaces enabled with no conflicts. Windows will only use the one it determines is the fastest.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#12
October 12, 2011 at 14:24:45

Thanks for the reply Wanderer!! and here is what you asked for:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Weatherwax>nslookup yahoo.com
Server: home
Address: 192.168.1.254

Non-authoritative answer:
Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
67.195.160.76
72.30.2.43
98.137.149.56


C:\Users\Weatherwax>tracert yahoo.com

Tracing route to yahoo.com [209.191.122.70]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]
2 47 ms 46 ms 48 ms adsl-75-40-255-254.dsl.klmzmi.sbcglobal.net [75.
40.255.254]
3 46 ms 46 ms 48 ms dist1-vlan60.klmzmi.ameritech.net [67.36.55.242]

4 46 ms 46 ms 48 ms 12.83.48.110
5 69 ms 72 ms 72 ms 151.164.38.198
6 73 ms 70 ms 85 ms asn10310-yahoo-10g.eqabva.sbcglobal.net [151.164
.249.50]
7 86 ms 89 ms 103 ms ae-7.pat1.dax.yahoo.com [216.115.100.88]
8 120 ms 103 ms 91 ms ae-8.pat1.dax.yahoo.com [216.115.96.98]
9 104 ms 103 ms 113 ms ae-1-d100.msr1.mud.yahoo.com [216.115.104.97]
10 108 ms 120 ms 103 ms te-9-2.bas-c1.mud.yahoo.com [209.191.78.169]
11 105 ms 96 ms 144 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]

Trace complete.

C:\Users\Weatherwax>


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#13
October 12, 2011 at 15:19:51

BTW you can have two interfaces enabled with no conflicts. Windows will only use the one it determines is the fastest.

You need to explain that to the Dell *gag* computers we have forced on us here at work. They do not work if you have both a wired and a wireless interface enabled at the same time. Much less enabled and connected to the same network.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#14
October 12, 2011 at 15:42:48

finesix everything looks perfect.
you get a lan ip via dhcp
you get name resolution and dns is correct
you can tracert to yahoo.com

So specifically what is not working?

CurtR I only have dells both at work and home with a varity of models. Never ran into that issue with them.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#15
October 12, 2011 at 15:50:10

I cant get online with this computer, all the other computers I have here I dont have a problem with.

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#16
October 12, 2011 at 18:14:44

I take iy you are doing the ipconfig and tracert from the computer that is not working and not the one you are using now?

Stuart


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#17
October 12, 2011 at 19:39:17

true, you are right

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#18
October 12, 2011 at 19:52:29

specifically what can you not get to? You can get to yahoo.com clearly. So when you say 'internet ping failed" what were you pinging? Can you get to computing.net from this problem computer?

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#19
October 12, 2011 at 20:03:29

When I go to the wlan card and do a dianostics on it, when it gets to the internet IP ping, it comes back as a failed test and then it skips the next two items

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#20
October 29, 2011 at 10:02:27

I am having a similar problem to finesix. When I run the connection diagnostics on my WLAN card utility I also get an "Internet IP ping" failure.

My wireless connection on a Dell laptop seems to come and go, every few seconds. I recently purchased a new router and neither another laptop nor the desktop seem to have this problem.

I have tried the yahoo.com trace and if i am connected, the trace works. If I am not connected, no trace. Either connected or not, the nslookup does not work...

Can't find server name for address 192.168.1.1: non-exitent domain
Default servers are not available
Server: Unknown
Address: 192.168.1.1


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#21
October 29, 2011 at 13:38:08

Bindert, I still have a internet ping failure, no solution to that yet. I did find I had a virus on my computer and had to reformat the hard drive. This still didnt help the ping problem

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#22
January 29, 2012 at 18:51:28

I am having the same problem as finesix had. Have you found the solution yet? The same problem was occured too with my wired LAN connection. My Notebook is Dell Vostro 3300.

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#23
January 29, 2012 at 22:12:43

i've had a solution. check on :

http://answers.microsoft.com/en-us/...

my internet connection problem has solved althought the internet ip ping test remained failed. look at:

http://en.community.dell.com/suppor...


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#24
January 29, 2012 at 23:40:29

Ping is not a good test of connectivity. Many servers are configured to not respond to a ping request.

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