Internet does not work, email works

April 16, 2009 at 06:34:48
Specs: Windows XP
I have an XP based office network connected to DSL modem. Computer 1 works fine with internet and email. Computer 2 internet no longer works, but email does work. The internet connection just quit working the next day, and all I get is the error message "Internet Explorer cannot display the webpage". No updates, etc. were done to either computer. Both computers have worked fine getting on the internet for many years. Our two computer network still works fine. I have checked Microsoft troubleshooter and it verifies a good internet connection. I ran the device manager, and no yellow "!" mark appears on the broadband 10/100 card. The XP firewall is off, Norton firewall is on. Again, no changes were made to these. I can access the internet in XP "safe mode" on computer 2. I tried disabling services and startup programs as suggested in Microsoft advanced support, but again with no luck in getting on the internet. Any help would be greatly appreciated.

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#1
April 16, 2009 at 07:40:19
Open a command prompt window on both PC's and type the following command:

ipconfig /all

and compare the output.

The only thing that should be different is the actual IP address. The subnet mask, gateway address and DNS address should all match.


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#2
April 17, 2009 at 04:25:44
Thank you for your very prompt reply to my problem. I ran the ipconfig/all and everything matches except the ip addresses for both computers. They are different, as they should be. The internet still does not work on computer no. 2, but the email does work. Internet and email on computer no. 1 both work, as does the network between the two computers. I still have the same problem on what to do to fix computer no. 2 to get back on the internet.

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#3
April 17, 2009 at 06:06:45
Open a command prompt window again and this time type:

ping www.google.com

Do you get proper replies to your ping?

Output should look as follows:

Pinging www.l.google.com [209.85.173.147] with 32 bytes of data:

Reply from 209.85.173.147: bytes=32 time=57ms TTL=246
Reply from 209.85.173.147: bytes=32 time=59ms TTL=246
Reply from 209.85.173.147: bytes=32 time=57ms TTL=246
Reply from 209.85.173.147: bytes=32 time=58ms TTL=246

Ping statistics for 209.85.173.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 59ms, Average = 57ms

If not, do the ipconfig /all again and pay special attention to the DNS IP address. It has to be the same on both PC's.

Try pinging the IP for google.com directly as follows:

ping 209.85.173.147

Does it reply properly?


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Related Solutions

#4
April 19, 2009 at 06:51:21
Dear Curt,
Thanks again for your quick replay. I ran "ping www.google.com" and received the appropraite replies. I also pinged other website addresses, and aslo received appropriate replies. I then again checked the ipconfig/all, and everything still matches up on both computers, except for the actual ip address for each computer...those are different. Yet, I still continue get the message "Internet Explorer cannot display the webpage" message when I try to get on the internet. Email still works on both computers, as does XP networking between the computers. This is getting very frustrating. Would you please help me?

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#5
April 19, 2009 at 06:52:41
Curt,
Sorry about the "typos" in the prior email back to you. I was in a hurry when I typed it.

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#6
April 19, 2009 at 07:13:49
Hmmmm....that's very odd.

The fact that you can ping by hostname (ie: ping www.google.com tells me you're getting DNS resolution which also means, you should be able to peruse any/all websites.

The only two things I can think of are that your browser may be messed up. If you have another one like mozilla installed, try it.

The other thing that comes to mind is maybe your ISP is blocking you. If it turns out to not be the browser, call your ISP for help.

Oh and don't worry about spelling too much, I speak 'typo' ;)


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#7
April 19, 2009 at 07:24:18
Thanks again for the help. I do not have another browser installed, but I will try to download mazilla on computer 1 and install it on computer 2. Or, would it be better to do try to download that on computer no. 2 running in "safe mode with networking"? I have not tried to download anything while in "safe mode" as I was not sure if you could do so.

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#8
April 19, 2009 at 08:47:27
Dear Curt,
You are my hero. I downloaded Mazilla, installed it, and am now back in business on the internet on my computer. Thanks again for your help and suggestions!! CHUCK

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