Internet disconnects every half hour or so

February 16, 2010 at 21:04:11
Specs: Windows Vista
I am having a very annoying problem with my
internet that has been going on for about a
year. My internet disconnects every hour or
so. I have a siemens speedstream connected
to a d-link router. Every hour or so the internet
drops out. I stay connected to the wireless
network, but the connection says it is local
connection only so I can connect to other
computers on my network just not the internet.
The 4 green lights on my modem stay green
when this happens, which really confuses me.
I have tried everything to fix hte problem a new
modem, a new router, replacing the filters,
replacing the physical phone line, but the
internet still stops working either every hour or
when too many people connect to the internet
at the same time. Thank you in advanced for
helping me with my problem.

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February 17, 2010 at 07:36:53
You could test to see if it's your modem or your router by plugging the modem directly into the wired network interface on your computer. If it runs fine for a day or two, then your router is likely the problem.

To test the router I would start by recycling the power on it. Unplug it, count to ten slowly and plug it back in. If everything works fine after that, leave it alone.

If it doesn't work correctly, the next thing to do is ensure you have the most up-to-date version of the firmware installed. If you already do, or updating it doesn't help, then next thing you can try is resetting the router to factory defaults and then reconfigure it.

If none of the above troubleshooting steps on the router work, and you already know the modem is working fine, then it's likely your router is in need of replacing.

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