Internet disconnecting almost every day

February 1, 2013 at 04:43:01
Specs: Windows 7
For the past couple of weeks my internet has suddenly disconnecting on almost a daily basis.

Windows troubleshooting the problem always fixes it in seconds and I usually have no further problems during the day but it's getting annoying and I'd really like to know what the issue is and how to fix it.

It happened again just now and Windows Diagnostics found the following problem: "Local Area Connection" doesn't have a valid IP configuration.

I'm running Windows 7 and using an ethernet cable, no wireless connection.


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#1
February 1, 2013 at 06:57:23
Please post the results of a ipconfig /all for review

any other devices on your network? are they having the same issues?

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#2
February 1, 2013 at 07:10:43
How does the computer in question connect to the network. Is it wireless, or wired?

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#3
February 1, 2013 at 07:37:17
Is this everything you need?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jabba
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cable.virginmedia.net

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 90-4C-E5-64-4E-AE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-25-64-7D-59-F7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7c49:2cb5:2baa:739%10(Preferred)
IPv4 Address. . . . . . . . . . . : 213.106.xxx.xx(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : 01 February 2013 15:01:44
Lease Expires . . . . . . . . . . : 06 February 2013 13:53:59
Default Gateway . . . . . . . . . : 213.106.192.1
DHCP Server . . . . . . . . . . . : 62.253.131.111
DHCPv6 IAID . . . . . . . . . . . : 234890596
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B0-E2-21-00-25-64-7D-59-F7

DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{397E9296-937C-402E-8E6D-DD4F9D433DFE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:2807:2e:2a95:3eef(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::2807:2e:2a95:3eef%15(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:d56a:c110::d56a:c110(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
2002:c058:6301::1
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Disabled


No other devices on my network and I never use a wireless router.


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Related Solutions

#4
February 1, 2013 at 10:38:58
So your internet connects directly into your PC with no SOHO router in between....correct?

If so, first ensure you have the most up-to-date drivers for the network interface on your computer. If this doesn't fix the issue, contact your provider as your modem looks to be having issues.

If you don't have a SOHO router between you and the internet, you might want to give some thought to doing so. It's an extra layer of security between your LAN and the outside world and would definitely help protect you and yours. Also, if you buy a wireless capable router, you would then have the option of running a wireless network in the future should you choose. Get a router with 4 LAN ports and you could have more than 1 wired connection at a time as well.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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