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Greetings,
My internet can work fine for ages but then every so often, it cuts out unexpectedly and I have to disable and re-enable the connection. This will happen repeatedly every few mins or even secs!
can anyone help? i will try my best to post any information you might need to help.
Thank you kindly!
Well to begin, you need to describe exactly what kind of internet connection you have.
Is it Dialup. DSL or Cable?
Are you connecting directly to a modem and what model is it? Who is your ISP and have you contacted them about the connectivity issue? Are you on a LAN either wired or wireless and if so what model router?Goin' Fishin' (Some day)
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I use Ask4 internet as my provider, its an ethernet
connection - no router. They said sounds like a virus but i
scanned with a few things and nothing was found.
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Do this, when your having this issue again, ping 4.2.2.2 , if that ping's your Internet connection work fine, then try to ping cnn.com or tv.com or ibm.com - if all 3 can't be pinged, then you have sir a DNS issue, then just add the 4.2.2.2 to your DNS setting, then try it again..
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I doubt it is a virus. Sounds to me like your ISP's Helpdesk is being a little less than helpful. They should at least offer to check their end to verify their server is not at fault. Dropouts in a wired connection usually relate to flakey hardware somewhere in the loop. Your PC and it's NIC, The Modem and the cable connecting the two. Since your problem is not constantly there I suspect the problem is further upline. Somewhere in an exchange or server or even in the cable connecting to your home.
Goin' Fishin' (Some day)
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do a continious ping to your isp's default gateway for one hour and see if you get any drops.
to do this, open up a cmd prompt, and type ping x.x.x.x -t
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according to my isp, the problem is that my comp is only
sending DNS requests and nothing else.anyone know what the problem might be?
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did they tell you how they arrived at that conclusion? Were they capturing and inspecting packets on your connection?
Otherwise that is typical BS of get you off the line and don't provide any service.
can you connect a different pc/laptop to test the line? Same happening with different pc would mean its them not your unit.
Make sure you are clean.
update and run your antivirus
update and run your antispyware/malware
use disk cleanup
defrag your drive
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yeah they got me to ping some websites etc. and they were
only getting DNS requests. they also said that because
disabling and re-enabling it immediately fixed the problem,
it was prob on my pccan test my laptop in a few days when i bring it here
will try cleanup and defrag now!
thanks!
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I have the same problem as you except I am not directly connected to the internet I am connected by a router, but other than that everything is same situation as you. Can you tell me how you eventually fixed this problem, ive done everything upto cleanup and defragging and I still have the problem. (I know its not a router problem because my sisters laptop is working fine and getting connection from same router)
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for some reason doing a disk cleanup worked. i haven't had
the problem since. i wouldn't know what else to suggest if
you have tried everything here.hope you get it sorted
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well I have now reinstalled windows and its still cutting out, although its not being as random as before, now its mainly cutting out when I go to certain pages or try and download anything.
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