Internet Cuts Out Every Few Minutes

October 6, 2008 at 12:54:30
Specs: XP, 4GB


My internet can work fine for ages but then every so often, it cuts out unexpectedly and I have to disable and re-enable the connection. This will happen repeatedly every few mins or even secs!

can anyone help? i will try my best to post any information you might need to help.

Thank you kindly!

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October 6, 2008 at 13:23:21

Well to begin, you need to describe exactly what kind of internet connection you have.

Is it Dialup. DSL or Cable?
Are you connecting directly to a modem and what model is it? Who is your ISP and have you contacted them about the connectivity issue? Are you on a LAN either wired or wireless and if so what model router?

Goin' Fishin' (Some day)

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October 6, 2008 at 13:24:02

Are U using wireless?

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October 6, 2008 at 13:27:41

I use Ask4 internet as my provider, its an ethernet
connection - no router. They said sounds like a virus but i
scanned with a few things and nothing was found.

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Related Solutions

October 6, 2008 at 13:31:44

Do this, when your having this issue again, ping , if that ping's your Internet connection work fine, then try to ping or or - if all 3 can't be pinged, then you have sir a DNS issue, then just add the to your DNS setting, then try it again..

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October 6, 2008 at 13:40:43

i did ping to and the sites, only DIDN'T time

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October 6, 2008 at 13:45:41

I doubt it is a virus. Sounds to me like your ISP's Helpdesk is being a little less than helpful. They should at least offer to check their end to verify their server is not at fault. Dropouts in a wired connection usually relate to flakey hardware somewhere in the loop. Your PC and it's NIC, The Modem and the cable connecting the two. Since your problem is not constantly there I suspect the problem is further upline. Somewhere in an exchange or server or even in the cable connecting to your home.

Goin' Fishin' (Some day)

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October 6, 2008 at 13:53:28

it not ..

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October 6, 2008 at 13:56:15

lol oops that explains it
that works then, and at least one of the sites work

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October 6, 2008 at 23:19:52

do a continious ping to your isp's default gateway for one hour and see if you get any drops.

to do this, open up a cmd prompt, and type ping x.x.x.x -t

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October 8, 2008 at 07:17:39

according to my isp, the problem is that my comp is only
sending DNS requests and nothing else.

anyone know what the problem might be?

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October 8, 2008 at 08:22:32

did they tell you how they arrived at that conclusion? Were they capturing and inspecting packets on your connection?

Otherwise that is typical BS of get you off the line and don't provide any service.

can you connect a different pc/laptop to test the line? Same happening with different pc would mean its them not your unit.

Make sure you are clean.
update and run your antivirus
update and run your antispyware/malware
use disk cleanup
defrag your drive

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October 8, 2008 at 08:28:20

yeah they got me to ping some websites etc. and they were
only getting DNS requests. they also said that because
disabling and re-enabling it immediately fixed the problem,
it was prob on my pc

can test my laptop in a few days when i bring it here

will try cleanup and defrag now!


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October 26, 2008 at 08:14:12

I have the same problem as you except I am not directly connected to the internet I am connected by a router, but other than that everything is same situation as you. Can you tell me how you eventually fixed this problem, ive done everything upto cleanup and defragging and I still have the problem. (I know its not a router problem because my sisters laptop is working fine and getting connection from same router)

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October 26, 2008 at 10:21:21

for some reason doing a disk cleanup worked. i haven't had
the problem since. i wouldn't know what else to suggest if
you have tried everything here.

hope you get it sorted

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October 26, 2008 at 12:52:07

well I have now reinstalled windows and its still cutting out, although its not being as random as before, now its mainly cutting out when I go to certain pages or try and download anything.

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