Hello, I have a strange internet connectivity problem. We receive internet connection from National Telecom by use of SpeedTouch 610 pair. So we do have one SpeedTouch 610 in our offices, another one is installed in National Telecom offices. The SpeedTouch is configured for Bridged Ethernet. I have connected a Netgear RP614v2 Gateway router after the SpeedTouch to leave access to all computers in my LAN. All computers in LAN have IP 10.1.1.X, Mask 255.255.255.0, Gateway 10.1.1.1 DNS Servers 217.24.240.3/217.24.240.4 The NETGEAR Gateway Router RP614v2 is configured on WAN side with static IP 217.24.240.218, Subnet Mask 255.255.255.252 and Gateway 217.24.240.217 DNS Servers are same as above. On LAN side of NETGEAR is configured with IP 10.1.1.1, Netmask 255.255.255.0, RIP = Off The strange problem is that I can PING all IPs, my gateway (217.24.240.217), I can ping all IPs possible without problem. I have done Traceroute with GOOGLE, YAHOO, MSN, MICROSOFT etc. They resolve name to IP and the traceroute is OK. When I open up browser (IE and Firefox) and when trying to open www.google.com, it resolves www.google.com to IP address and says "site contacted, waiting for reply" and stays like that for some minutes but no connection. This happens in all computers, so possible virus infection is impossible. I have tried to disable firewalls from computers, but result is the same. Please help me because National Telecom is unable to help me. My public IP is 217.24.240.218 and available for pinging. Is it possible that PING works great but browsers don't receive any connectivity ??? This internet connection has been working since one year, but it just stopped working some days ago, I have replaced all hardware also without any result.

Two things that I have most often seen that caused this type of behavior: 1. Is there a user or connection limit on the speedtouch or the netgear. 2. Have the browsers gained a proxy configuration somehow - a proxy server that doesn't exist. With internet explorer click tools > internet options > connections > lan settings. remove proxy settings if they exist. Turn off automatically detect settings too. Take a reliable computer/laptop and assign to it the public IP address information that you've assigned to your netgear's wan interface. Remove the netgear and connect the test computer/laptop to the Speedtouch directly also restart the speedtoch. This will remove NAT and all other systems that are on the lan. give this a try and post back the results. The grass may not be greener on the other side . . . but it just might have less weeds. :-D

Hello, Thanks for your directions but I have already checked and double-verified them, they're OK, as they should be. Regarding your suggestion to hook up a laptop after the Speedtouch modem, I have already done that, assigned public IP to laptop but I get always the same result, I can only ping sites, not access them by browser. Seems that data travels outbound only, because when I type www.google.com on Firefox or Internet Explorer, it says "connected to www.google.com, witing for reply" and stays like this for a couple of minutes (maybe fewer or longer) and then displays standard page that browser cannot open that page. Maybe it's the Speedtouch which should be changed, because it's the only part in this whole chain which hasn't been changed... regards

It could very well need replacing. You've stated that the ISP has said they are not causing nor can help. With a laptop configured with a public IP address behind the Speedtouch the problem can be in one of two places, the Speedtouch Internet router or the ISP's equipment/configuration. The grass may not be greener on the other side . . . but it just might have less weeds. :-D

very similar, if not the same problem here... ***sorry for beeing so lenghty, but no way to explain it shorter :-( ***** DSL connection problem: it is page SIZE, not speed problem. Works initially some minutes, but then "stops"... My case: just subscribed to a new DSL connection with my local ISProvider (terra.cl) here in Chile, but it never really worked OK :-(. Connection works initially, but then "stops" or "keeps waiting" for the page ... What I have found so far: problem is definitely on the ISP side. Line lenght problem (close to 6 km)?, server config ?, server port ???. ISP has not been able to solve ! That after 15 calls !! and 3 visits, and 1 change of subscriber-loop line. Support and knowledge of thos techs is really the WORST :-( It is NOT a speed problem, nor ntermittency, but a page SIZE, or packet(?) size problem ! My PC´s resolve DNS to ANY place worldwide. Ping is fast and reliable to ANY place worldwide. But only 2-3% of random pages off Google fully load, while the rest stay "waiting"... Off those very few pages, which DO load well -and fast- most of the time, I was even able to dig up some sites which do speed tests, beeing able to time a 500 kbps rate (when it works). A very small test page I set-up, always works (http://timmermann-chile.com/test1/) i.e. less than 1 Kbyte. That same page -a DIR listing- has a link to a slightly bigger page, i.e. over about 1 kByte, which does NOT work. Or, at least not for permanent time. Have tried two PC´s, a desktop and a notebook, booth newly setup and CLEAN ! They connect well on/from a different site(home), where there is a different SubscriberLoop i.e. telephone central, but the same ISP, of course. However, the very same PC´s, on the conflicting home/line, evidence this problem. Since on one visit the ISP technician, who tested with an XP NoteBook - luckily "prooving" a "good" connection for the short time of his visit- said that the problem must be me using Win2k !! :-), I even tried installing two different OS´s on each PC/NB (Win2k SP4 vs. XP SP2). They, the OS´s behave slightly differently, but basically evidence the SAME connection problem. Classic and basic checks like IPCONFIG -all -release -renew, or NETSTAT -an, proxy or no proxy, updated AVirus and Anti Spy are of course installed and up to date. Even placed a BBRouter between the ISP Modem and my PC´s, avoiding the ISP´s connect-driver-program which gives the user/passw to establish the connection. But the problem/ behaivour is the same :-( What tools could I use to troubleshoot "my" problem, in order to convince the ISP that it is THEIR problem. And further, due to the anoying but somehow "predictable" problem/behaivour, it is most likely a configuration or port problem on/at the ISP, as opposed to a (long? or dirty?) line problem... Switchin ISP is for sure the obvious "solution", however I am curious... Could anyone "explain" this problem ??? i am really puzzled. THANK YOU ! :-) Gero Timmermann, La Reina CHILE :-