Internet Connection Drop

June 10, 2010 at 22:12:03
Specs: Windows 7
The internet connection at my house has been dropping in and out over the last day or so. It's DSL high speed, with wireless router, AT & T is the provider. Ping tests are all over the map, as are speed tests. Tonight I tried to convert the wireless connection from N to G to see if it was a router issue, and the problem is still happening. The connection goes from fast, to slow, to nonexistent (not in any particular order) throughout the day. I don't think it's a wireless issue, but rather something external with my ISP, but because I'm not sure, and it just started happening a couple of days ago, I thought I'd ask here. I've reset the router, and modem, and the same results. At the moment there are two computers, two PS3's and a cable box hooked up to the phone line/router sharing the connection, and like I said, this only started happening a couple of days ago out of the blue. I've dealt with ATT customer service on a similar issue awhile ago, and they kept telling me that my connection was fine, that they would send someone out...who evidently also thought it was fine, so if anyone has any suggestions, I would very much appreciate it.

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June 10, 2010 at 22:24:57
Oh, the PS3's are all hard wired, and connection dropped on them as well. I've turned off any other equipment that would use the connection in case it was a bandwith issue, except the two comp's (wireless) and two PS3's (wired). The PS3's are both turned off, when this occurs as well, and even just one of the computer's is running, the problem persists. Is it possible that it's my ISP? I really hate talking to tech support. The first thing they say is it's your router, to which I have to spend 45 minutes explain that I can find my router, see my local network...I can't get on the internet for any appreciable amount of time without it slowing down to a crawl, or losing it all together.

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