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Internet connected, cannot access

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Name: mattbela
Date: February 6, 2009 at 11:09:42 Pacific
OS: Microsoft Windows XP Home Edition
CPU/Ram: 1.695 GHz / 893 MB
Product: Dell INSPIRON 1501
Subcategory: Broadband
Comment:

I have a desktop computer and a laptop. The internet says it is connected on the desktop, however the deskop is unable to access the internet (msn, websites, etc). The laptop cannot pick up the network for the wireless router either. I tried also just to see what happened on my PS3, and it couldn't connect to the internet either.

MSN and my PS3 troubleshooters say that it is a DNS related problem. I have tried to flush the dns, make sure all the ips and what not are correct.

My router is a linksys, wireless-g broadband router. My ISP is cogeco. I have tried the DNS ips that cogeco listed on their site, but they seem to not be working...

Thank you for your help.



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Response Number 1
Name: wanderer
Date: February 6, 2009 at 11:29:15 Pacific
Reply:

can you ping the gateway ip?
can you ping the isp's dns servers?


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Response Number 2
Name: mattbela
Date: February 6, 2009 at 11:34:09 Pacific
Reply:

i can ping the gateway ip
i cannot ping the ISP's dns servers.


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Response Number 3
Name: wanderer
Date: February 6, 2009 at 12:20:03 Pacific
Reply:

connect your pc directly to the modem not the router. Now can you ping the isp's dns servers?


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Response Number 4
Name: mattbela
Date: February 6, 2009 at 13:24:46 Pacific
Reply:

how do i do that?


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Response Number 5
Name: Jennifer SUMN
Date: February 6, 2009 at 15:17:14 Pacific
Reply:

So, neither the hard-wired connection nor the wireless are working? Have you reset the router?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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Response Number 6
Name: mattbela
Date: February 6, 2009 at 15:54:27 Pacific
Reply:

yes, i've tried resetting the router. and i had no gateway ip when i directly linked it.


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Response Number 7
Name: Jennifer SUMN
Date: February 6, 2009 at 17:32:02 Pacific
Reply:

What happens if you connect the desktop directly to your modem?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


0

Response Number 8
Name: mattbela
Date: February 6, 2009 at 17:36:12 Pacific
Reply:

the gateway is not set and no dns server is set.


0

Response Number 9
Name: Jennifer SUMN
Date: February 6, 2009 at 20:21:51 Pacific
Reply:

What does ipconfig show?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


0

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