I can connect to my router, just not the net

August 25, 2011 at 09:30:26
Specs: Windows Vista
I've been dealing with this problem for about two days now. All of a sudden, while I was browsing the internet, I lost connection. Our router typically has brief periods of time when we lose connection, so I didn't really think anything of it, and just went to sleep thinking it would fix itself and it would be fine when I woke up.
I woke up, and then my friend came home from work, I told her about the internet issue, and she checked her computer. (we are hooked up to the same network.)
She was able to get online, so this is where I got concerned.
We worked on this for hours on the first day before finally giving up and deciding to work on it the next day and hopefully get the situation resolved.
We ended up calling a computer technition over the phone to talk us through things that we would have to do.
She had us use the command prompt to ping yahoo, which didn't work.
She had us do a system restore, which also didn't help.
She also had us uninstall and reinstall the router itself from my computer, which, seemed to work at first. I got internet access right away, and she used my friends computer to do a live remote assistance thing to my computer and to run some tests on it, everything seemed to be fine.
So, we hung up the phone and called it a day. The thing is, when my friend went to sleep and I was on the net, it stopped working again.
I don't know what to do anymore. I've already speant about 70 bucks on calling the tech support person, and it turns out that it was just a big waste.
I looked around on her computer for a while on different websites on what to do, but none of them seem to have my specific problems.
I'm able to ping my router, if that helps at all.
Please help me.
I'm at a complete loss of what to do anymore, and I don't want to spend anymore money if it's just going to be a waste in the end. I'm on a budget, and I can't really afford to be playing around with alot of money at this point :(
Any and all help would be greatly appriciated.

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August 25, 2011 at 09:33:45
You should have come here first!

Oh well, you're here now.

What you describe sounds like a router with issues. So with that in mind, click on my name above in this response and read my “how-to” guide titled, “Troubleshooting Wireless Issues” and go through the steps listed there.

Perform those troubleshooting steps on your router (they apply to any router, even wireless ones) and if it's still misbehaving, replace the router.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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