|how are you testing? have you gone here?|
go to the bottom and click on proceed. You will go to a port testing area.
You need to determine if your router or your pc is the issue.
Try the tests with and without the router connected to see which is the problem.
You might want to call your isp and make sure they aren't blocking ports.
'tis the season to be of good cheer. Wishing one and all happy times with family and friends.