Solved How can I install my Linksys wireless router

April 11, 2012 at 19:50:12
Specs: Windows 7

My old router died so I got a Linksys router. But when I hook up the router, my computer loses internet connection. I can’t install the router unless it is hooked up and I also can’t install the router unless I have an internet connection. But when I hook it up, I lose connection! The way have it hook up is, from the modem to the router, then from the router to the computer. I know the modem works because I can get onto the internet if the router is not hooked up (the connect goes from the modem to the computer.) The router is brand new and when it is hooked up, all the right lights are on so it appears to work. I have also rest the router several times. Can anyone help me please?

See More: How can I install my Linksys wireless router

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✔ Best Answer
April 16, 2012 at 07:09:54

If you are getting LAN connectivity, and you must be in order to connect to the router's management interface, and you're not getting internet connectivity and you can get internet connectivity when connecting directly to the modem with your PC............then the issue has to be the router.

If the issue is the router it's going to be one of two things. Either you're not setting it up correctly, or, your router is pooched. If you can at this point, I would suggest trying another router. If the new router works, then the one you've been trying is broken. And in case you're wondering, it's not unusual to have something be "bad out of the box" When building thousands (or millions) of units, manufacturers only test a small percentage of the total number built.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***



#1
April 11, 2012 at 20:53:31

Possibilities: Does you internet service provider require a username and password? If so you need to set up a PPPOE connection and enter the info. Did you have a static address assigned your network card? Can you stay connected long enough to login to the router and make changes? Have you tried switching the cable from the modem to the router etc?

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#2
April 12, 2012 at 05:42:59

Take a look on this wireless network setup tutorial that covers wireless router configuration, should be able to provide you more ideas to bring up your wireless network.

Hope this helps.


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#3
April 12, 2012 at 06:19:00

"Does you internet service provider require a username and password? If so you need to set up a PPPOE connection and enter the info."

Yes it does but I dont know what a PPPOE connection is or how to set one up.


"Did you have a static address assigned your network card?"

Yes I did.


"Can you stay connected long enough to login to the router and make changes?"
When I hook up the router the computer loses all internet. The WIFI the router sends out does not work ether. Thats why I think I have to set it up on the computer first


"Have you tried switching the cable from the modem to the router etc?"

I work on fixing old computers so I had a lot of things to try. I tryed turning off the modem, turning off the router, turning off the computer, using different ethernet cables, I have tried everything I can think of. What should I do now?


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Related Solutions

#4
April 12, 2012 at 07:07:57

connect with a lan cable and create a pppoe connection. In the router setup it will ask how you connect. You need to select that your isp requires a username and password and input the info. Regardless of whether you have internet or not, with a cable you should be able to connect solid to the router.

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#5
April 12, 2012 at 07:42:40

What is a PPPOE?

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#6
April 12, 2012 at 08:26:34

Ok I did what you said but after I enter my user name and password and the password I want my router to have I click next. It thinks a little then says I need to connect to the internet. Now what?

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#7
April 12, 2012 at 19:27:32

Can anyone please help me soon? Please.

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#8
April 13, 2012 at 07:18:53

Ok, when connecting a new router, you want the cable that comes out of the modem to go into the port labelled, WAN or Internet on the router. Your client computer should go into a LAN port.

Once your computer is physically connected to the router, read the manual for information on how to access the router's management interface.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#9
April 13, 2012 at 07:21:51

I did do just what you said but it still will not work.

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#10
April 13, 2012 at 12:05:27

Ok, do the following in order:

1) Physically unplug the cable from modem to WAN port so router is isolated. Also, if you have any other computers plugged into the LAN ports besides the one you're using to access the router's management interface, unplug them.
2) Reset router to default configuration (as per manual)
3) check for more recent firmware for router on manufacturer's website. If there is a newer version, download and apply it.
4) Power modem off for 10 seconds and turn it back on
5) Reconnect modem to WAN port of router.
6) Connect to management interface of router from your PC (plugged into LAN port) and check the external connection information. Is the router showing a valid external IP? Can your PC now get out onto the internet?

If the answer to #6 is no, you need to contact your ISP and get their support people to help you get your router connected. I say this because if you do all the above and still can't get onto the internet it's possible you have a PPoE type connection that requires a username/password to connect. If this is the case, your ISP will know this and have available your login informtion. Also, if this is perhaps a MAC address issue (ie: the ISP only allows a registered MAC to connect from your location) then again, they (the ISP) will know this and will be able to help you get the MAC of your router registered so you can connect.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#11
April 13, 2012 at 13:26:05

I did what you said and I still can’t get internet. And I know the username/password to my pppoe connection.

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#12
April 14, 2012 at 18:30:51

I tried to use different cables but that did not work. I reset the router and the modem. But I still can't get internet when my Linksys router is hooked up.

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#13
April 15, 2012 at 11:12:39

When you created a pppoe connection and entered your username and password....did the router get an IP address, say connected? When you connect just through the modem......did you have to set up an account with your ISP username and password? Are you connecting from cable or telephone? I would take the static IP address out of your computers network adapter properties and select it to "obtain and Ip address automatically", same for DNS. It is possible your old static IP is outside of the range of the new router ex d-link gave addresses from 192.168.1.1 - 192.168.1.50 and the linksys it may have a range 192.168.2.100 - 192.168.2.200
Did you have to do anything to get the old router working or did it just plug in and work? I am still not sure of the type of connection you have?

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#14
April 15, 2012 at 11:17:56

Usually when one is setting up the router....the very first thing it will ask for is the "Type" of internet connection you have. "Always on" sometime called "Dynamic", or "Does the ISP require a username & Password", PPPOE is the same as needing user name and password. I think the first thing to do is get rid of the old static IP address on your computer. Let your computer get one automatically from the router. Start there.

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#15
April 15, 2012 at 19:32:36

It can't get one from to router auto. I tell it PPPOE and put in my pass and user. my old router (D-Link) I just put it in and it worked.

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#16
April 16, 2012 at 07:09:54
✔ Best Answer

If you are getting LAN connectivity, and you must be in order to connect to the router's management interface, and you're not getting internet connectivity and you can get internet connectivity when connecting directly to the modem with your PC............then the issue has to be the router.

If the issue is the router it's going to be one of two things. Either you're not setting it up correctly, or, your router is pooched. If you can at this point, I would suggest trying another router. If the new router works, then the one you've been trying is broken. And in case you're wondering, it's not unusual to have something be "bad out of the box" When building thousands (or millions) of units, manufacturers only test a small percentage of the total number built.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#17
April 16, 2012 at 09:45:58

Then you probably don't need a username and password connection. Remove your static ip as I suggested and just hit the reset button on the router....hold it in for like 10secs, that will clear it back to out of box. You can call ISP and ask them your connection type. If dlink worked out of the box, so should the linksys....save for your static IP.

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#18
April 16, 2012 at 09:47:20

You say it did require a username and password, then dlink worked without any additional set........you are saying 2 different things......confusing.

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#19
April 17, 2012 at 05:42:35

Sorry about being confusing. I have been confusing my self. I think I am just going to have to buy an other router. Thanks to everyone who help me.

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#20
April 17, 2012 at 07:13:23

I do have one other suggestion. Do you have any friends who get their internet from the same provider and have a SOHO router at home?

If you do, take your Linksys router over to their house, reset it to factory defaults, and then try it at their house. If you still can't get it to work, then it has to be the router. If it does work, then you are doing something wrong at your own home.

I suggested a while back contacting your ISP, did you try that yet? I don't know where you live but most of the ISP's where I live have support people who have experience setting up most of the more well known SOHO Routers.

If you haven't contacted your ISP yet, do that first, then take the router to a friend's house if that's an option for you.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#21
April 17, 2012 at 13:57:48

Thank you for your help. I will have to buy a new one.

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