Help, slow internet connection!

June 25, 2009 at 09:04:23
Specs: Windows XP, 3.3gb
Hello, my name is Robert and I am currently a victim of a slow internet speed.

In the beginning, there was a network setup: One modem connected to a router, and then that router connected to 3 computers (all XP). However, recently I bought a new computer (Vista x64) and when I tried plugging the ethernet cable into my vista, I got transfer rates of about 1-2kb/s. Compared to my old XP, that was outrageous.

I tried many things to fix this problem, such as connecting a second router to the first and then plugging my computer only to the new router. This solved the problem, however my speed still didn't compare to my old XP. So now I thought that it was probably that the first router wasn't compatible with vista x64.

Sometime afterward, I decided to use an XP installer and turn my vista into an XP computer, since my old computer used to be XP. This proved to work for the first few hours, however it was a constant decline from there. Today I woke up and could barely access the google homepage. My download speeds reduced to about 4 kb/s.

I tried disconnecting the second router and returning the network to its original 1-router setup, but this proved to be inaffective.

Bottom line: When I plug my computer to the first modem (only 1 modem) I can't even access the internet. When I connect the second modem (2 modems) I can access the internet but on a very limited basis.

PLEASE help me fix this problem!


ps: The other two computers (one XP, and a Vista x32) currently work perfectly.

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June 25, 2009 at 15:52:26
Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping [url][/url]

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

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