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Help! can't connect to the net!

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Name: JohnMyMan
Date: May 16, 2006 at 03:15:27 Pacific
OS: Windows Xp
CPU/Ram: 512MB
Product: Compaq
Comment:

Hi,
My laptop has a Proxim wireless network card, that allows me to connect to the internet from the hub(Belkin). I have been surfing the net for a few months already without any problems, just recently, my laptop and 2 more other computers couldn't surf the net at all even though it showed the network was still connected in the taskbar. I have restarted my computer, reconnected, enabled all the services that related to network connection, but nothing worked. If I leave it for a day, everything will comes back to normal, but I'm sure the problem will come again soon as it happened a few times already, and it's a pain in the neck. I have a Jetstream connection, which is slightly slower than broadband.

So please, please Help......!!!

Christina.




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Response Number 1
Name: OrionCA
Date: May 16, 2006 at 11:41:05 Pacific
Reply:

First thing to do is basic maintenance: Scandisk, defrag, run an up-to-date virus scanner and spyware detector, and see if that fixes it.

As your connection problem appears to be intermittent and shared by all your clients it may just be a problem on your ISP's end. Run a traceroute to a know IP Address on the Internet next time it happens to see where the packets disappear. If you can't connect to the router that may be going bad: Try connecting one client directly to your gateway modem and see if it can connect now (set TCP/IP to "Assign IP Address Automatically" and "Use DHCP Server for WINS resolution" first)

If the problem goes away it's most likely your router; replace it, if not it's most likely something on your ISP's end. Run traceroute to see where the packets start dying and report this to your ISP. They can trace the problem on their end from there.


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Response Number 2
Name: gururug
Date: May 19, 2006 at 20:43:55 Pacific
Reply:

Yes this sounds like ISP, interferance or modem settings.


Too few dhcp leases and too many clients may have similar symptoms.

Good Luck


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