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When I try to access a shared folder on my desktop machine from my laptop, I get the message "\\xxxx\c is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.
The network path was not found."
The strange thing is that in messing with the laptop, I previously did connect to c. Now I cannot. How can I access shared items?
Thank you for your replies guapo and picohat, but the firewall's exceptions already include sharing and I have sucessfully enabled the folder to be shared as shown by the hand icon. Plus, these solutions don't explain why I previously was able to browse files on the desktop machine.
Any other ideas?
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What are the IP addresses of each machine and the router? What OSes and router are you using? Are you trying to access the shares using the run box?
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The router is 192.168.1.142 - at least I think that is the router - I found it by running cmd.exe>ipconfig - is that correct? How do I get the addresses for the computers?
The desktop is XP Home
The laptop is XP Pro
The router is Linksys BEFW11S4I am not trying to use the run box.
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ipconfig gives you the IP of the PC. The router IP would be the default gateway if all is setup correctly.
If you aren't using the run box to open the shares, what are you using?
Go to the other PC and in the run box, type:
\\192.168.1.142 and press enter. The share should be seen.
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To attempt to open the shared file, I am using My Computer>My Network Places.
I typed \\192.168.1.142 in to the Run box of the laptop and got the message "No network provider accepted the given network path."
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Let's go back to basics.
Is your network setup Modem > router > all PCs?
Can you ping each computer from the other?Open a command prompt on the laptop and run ipconfig.
Except for the IP address, the default gateway should be the same as on the other machine and the IP address should be on the same subnet.
If the PC is 192.168.1.142, then the laptop should be 192.168.1.X where X is any number from 2 to 254 since the router is probably 1.
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"Is your network setup Modem > router > all PCs?"
Yes.
"Can you ping each computer from the other?"
Results for both machines was Packets: Sent = 4, Received = 0, Lost = 4
"Except for the IP address, the default gateway should be the same as on the other machine and the IP address should be on the same subnet."
Yes to both.
"If the PC is 192.168.1.142, then the laptop should be 192.168.1.X where X is any number from 2 to 254 since the router is probably 1."
It is.
I know we haven't reached a resolution yet, but I do appreciate your help.
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Ok, if all the packets are being lost, we need to know why. Can you ping an outside domain or IP? Ping google.com and ping 151.198.0.38
Even though you said the exceptions are listed in Windows firewall, disable the firewalls completely for testing.
Is there another firewall or any other security software running?
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Both pings were good.
Firewall has not been enabled this whole time.
There is no other firewall or security software.
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So, you're saying that you can ping external domains and IPs but you can't ping the other PC or the router. Is that correct?
I have never seen that before. Please check that again.
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From the laptop I can ping external domains and IPs. I cannot ping the desktop PC. Up to this point I had not tried to ping the router. I CAN ping the router from the laptop.
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Can you ping the laptop from the desktop? What make and model router do you have?
If you can ping the laptop from the desktop, then there is still something on the desktop that's blocking the share. If you can't ping the laptop from the desktop, then it's something in the router, which I doubt. However, you should be able to open the router interface from either machine by entering http://192.168.1.1 as the URL in the browser.
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I cannot ping the laptop from the desktop.
Linksys BEFW11S4
I can open the router interface - what then?
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Before you make any changes in the router, instead of using ping from the desktop, use the pathping command. That will tell us the last IP the packets reach.
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At what IP did the path stop? Did it reach the router? Post the results here if you don't understand them.
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It never even reached the router. You said that you could open the web interface. Can you open it from the desktop?
Just so I have everything clear in my head, from the desktop, run pathping google.com and
pathping 151.198.0.38Is the network card an actual card or a chipset on the mother board?
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I can open the router interface from both machines.
The results for pathping google.com and
pathping 151.198.0.38 were the same as the screen shot.The router cable plugs in to an actual card in the desktop machine, so I think the answer to the last question is yes.
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Open the desktop and make sure that the network card is properly seated in the slot. You can even try a different slot. If you have another cat5 cable, try it.
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I moved the card to a different slot and tried pathping google.com and pathping 151.198.0.38 and got the same results as before. I'll have to look for or buy another cable to try that.
I appreciate all the time you've spent trying to help. Feel free to give up anytime - I'll just call for someone to come service it.
Thank you again.
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One last thing to try. Connect the desktop directly to the modem and run the pings to google.com and 151.198.0.38
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