Failed NAS Drive

Maxtor Maxtor centralaxis external hard...
October 18, 2009 at 11:08:20
Specs: Windows Vista
I have a 1TB Maxtor drive attached to my
network. It has recently failed and I can no
longer access it. However, it is still shown on
the network list in Windows Explorer, although
I can't access it. In addition I can ping the
drive and get a return. Whilst I could return
the drive to Maxtor for a replacement it is more
important that I can get my files back. Does
anyone have any ideas on some software that
might be able to access it ?

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October 19, 2009 at 09:59:24
Not all NAS drives are alike but I believe you can pull the drive out of the enclosure and hook it into a desktop computer to get the data off. I would only do this as a last resort and as always, I recommend you get a professional drive repair contractor to do this for you.

Check this out...

Also, this is assuming that something went wrong in controller and not the drive. If the drive is bad I hope you have backups. This is why people setup NAS Mirrors.

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October 20, 2009 at 12:41:51
Let's pretend that I had backed everything up.....

I've removed the drive from its caddie and connected it directly
to a SATA port. The drive itself was visible to a couple of
recovery programmes but it could not be read - in fact Disk
Internals saw it as a primary blank volume.

Seagate have (very kindly) offered to recover the data for me
for £500 - which is a bit steep. It does rather seem that
Seagate have a file system that no one else can read.

Does anyone else have any other options ?

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October 20, 2009 at 13:38:04
Like I said not all NAS drives will do this. Some have encryption on them for security purposes. You might be able to get the controller boards replaced in the drive. It will be expensive but nothing like the $1200 (Excuse my exchange rate) of having them recover the data.

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