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Ethernet Modem problem

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Name: azzaim92
Date: December 25, 2008 at 16:20:35 Pacific
OS: Windows XP sp3
CPU/Ram: 2.67 GHz 3gb
Product: Intel / MY OWN
Comment:

Hi guys and girls,
i'm having this problem with my modem or NIC (network interface card)where the NIC cannot be detected by the modem. I recently bought a new nic so that shouldnt be the problem. Because of the fact that ethernet cannot be connected, i cant go surf the internet. bare in mind tho, this undetectability only occurs every once in a while, usually right after switching of the modem or computer. As soon as i restart the computer or the modem is switched off, then turned back on, the ethernet led goes out. this is a link to the picture of how the modem is suppose to look

this link http://i70.photobucket.com/albums/i...

and this is what I get every other time

this link http://i70.photobucket.com/albums/i...

oh ya, usually when the modem cant detect the ethernet thingy, i would have to switch off the computer and modem, wait 6-12 hours for it to 'cool down' then start it back again. u can see how this is really annoying as it would take a very long time to connect back to the internet if anything power outage or something happens.


Thanks in advance, if you guys can help will be much appretiated. :)



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Response Number 1
Name: guapo
Date: December 26, 2008 at 05:37:42 Pacific
Reply:

Turning off the modem sometimes requires rebooting the PC after you turn it on again. Open a command prompt and run ipconfig /all once when it disconnects and once when it's connected. Compare the two outputs. Post them here if you don't understand them.


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Response Number 2
Name: Jennifer SUMN
Date: December 26, 2008 at 06:33:14 Pacific
Reply:

I would recommend leaving the modem turned on. There's no advantage to powering if off.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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Response Number 3
Name: azzaim92
Date: December 27, 2008 at 05:34:36 Pacific
Reply:

how come everytime i run ipconfig /all , it runs then a second later closes?

and if i let the modem running when shutting down computer, the ethernet led automatically turns off but the power and DSL is still on.


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Response Number 4
Name: azzaim92
Date: December 27, 2008 at 05:42:33 Pacific
Reply:

Ok, this the the output when my modem and all that is connected

Windows IP Configuration

Host Name . . . . . . . . . . . . : family-59bc46ab
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link DFE-528TX PCI Adapter
Physical Address. . . . . . . . . : 00-21-91-17-70-FF
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Saturday, December 27, 2008 9:34:40
PM
Lease Expires . . . . . . . . . . : Saturday, December 27, 2008 10:34:40
PM

PPP adapter Streamyx:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 118.101.194.103
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 118.101.194.103
DNS Servers . . . . . . . . . . . : 202.188.0.133
202.188.1.5
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Azzaim>


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Response Number 5
Name: azzaim92
Date: December 27, 2008 at 05:44:28 Pacific
Reply:

i'll send the other code in a little while, maybe tomorrow since i probably cant use after shutting the modem for a while


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Response Number 6
Name: guapo
Date: December 27, 2008 at 07:09:24 Pacific
Reply:

I see a conflict. I see one adapter with an internal IP address and Streamyx with an external IP address. I don't anything about Streamyx. It's looks like some dialup service in Malaysia.


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Response Number 7
Name: Jennifer SUMN
Date: December 27, 2008 at 15:59:52 Pacific
Reply:

"since i probably cant use after shutting the modem for a while". So, I'll ask... why do you keep powering off the modem?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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Response Number 8
Name: azzaim92
Date: December 28, 2008 at 20:35:47 Pacific
Reply:

i'll repeat again jennifer SUMN, either way, by turning off the modem OR switching off the computer/restart/reboot/shut down, the ethernet led on the modem will Will tun off.

and this is the output when i have the modem on but the ethernet led is turned off,

Windows IP Configuration

Host Name . . . . . . . . . . . . : family-59bc46ab
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 1:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : D-Link DFE-528TX PCI Adapter
Physical Address. . . . . . . . . : 00-21-91-17-70-FF

C:\Documents and Settings\Azzaim>
C:\Documents and Settings\Azzaim>

this output is exactly the same as when i turn off the modem and i mean literally off, no power whatever on the modem, and do the ipconfig thing


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Response Number 9
Name: guapo
Date: December 29, 2008 at 07:19:07 Pacific
Reply:

It shows that the NIC isn't getting an IP address but that doesn't explain that streamyx thing.


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Response Number 10
Name: azzaim92
Date: December 29, 2008 at 15:27:06 Pacific
Reply:

so anyway of knowing whats really going on with this thing?


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Response Number 11
Name: guapo
Date: December 29, 2008 at 15:36:10 Pacific
Reply:

I'm only going to say it one more time. I saw an IP address conflict. That has to be resolved. What is streamyx? How does it work?


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Response Number 12
Name: azzaim92
Date: December 30, 2008 at 15:44:20 Pacific
Reply:

tmnet streamyx is a high-speed broadband Internet access service which provides 'always on' connection to the internet with speed/bandwidth from 512k up to 4mbps. i know you guys are like 4mbps!!! ONLY?? yayaya, our country suck.lol here's the link if u wanna know more about it,

http://www.streamyx.com.my/why_stre...


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Response Number 13
Name: guapo
Date: December 30, 2008 at 16:39:02 Pacific
Reply:

Is streamyx your only internet connection? Do you have a router besides the Aztec modem in the picture? If so, what brand is it?


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Response Number 14
Name: azzaim92
Date: December 30, 2008 at 22:28:41 Pacific
Reply:

streamyx is my only internet connection and , no i only have that one modem, aztech.


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Response Number 15
Name: guapo
Date: December 31, 2008 at 06:11:26 Pacific
Reply:

I don't understand why the ipconfig output showed internal and external IP addresses and name servers at the same time. It should be one or the other.

When it's working ok, open the browser and type in the URL box
192.168.1.1
and press enter.
Does the interface open? If it does, check the settings.


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Response Number 16
Name: azzaim92
Date: January 1, 2009 at 02:53:28 Pacific
Reply:

I'm not sure what to look for, the interface opens. here is the list for links to go to...

not sure what to search for...


Basic
Home
Quick Start

Advanced
WAN
LAN
Application
QoS

Routing

Security

Status
Diagnostics
System Password
Firmware Upgrade
Save Settings
Restart Router
Restore To Default

Help
PPP Connection Help
LAN Configuration
LAN Clients Help
Firewall Help
Bridge Filters Help
UPnP Help
RIP Help
QoS Help


aand this is the status of the modem ...

Modem Status
Modem Status
Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 1024
US Margin 26
DS Margin 31
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 15
US Line Attenuation 4
Peak Cell Rate 1207 cells per sec
CRC Rx Fast 0
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Interleaved
DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0


this is all when the computer is able to connect to the internet


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Response Number 17
Name: azzaim92
Date: January 1, 2009 at 02:59:52 Pacific
Reply:

i got this from the user manual. I think my modem can detect more than one ip address. Not so sure what it means but u might know.

Static Connection
Static connection type is used whenever a known static IP address is assigned to the router. Additional addressing information such as the Subnet Mask and the Default Gateway must also be specified. Up to three Domain Name Server (DNS) addresses can be identified. These servers resolve the name of the computer to the IP address mapped to it and thus enable you to access other web servers by typing the symbolic name (host name).

Up to 3 DNS addresses can be identified. What does that mean?


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Response Number 18
Name: guapo
Date: January 1, 2009 at 05:30:40 Pacific
Reply:

DNS addresses are the name servers that resolve domain names to IP addresses and back again but that isn't helping at the moment. There are usually more than one but if the external IPs are used, the internal isn't. That's what confused me about the output.

How many ports are in back of your modem. In other words, how many places are there to plug in cat5 cables? I'm starting to think that it's a modem and a router all in one and not just a modem.


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Response Number 19
Name: azzaim92
Date: January 1, 2009 at 15:20:01 Pacific
Reply:

ouh ya... it is a modem and router all in one....sorry ..but i think it is..cause when i was looking at the status of the modem, it shows the download upload speed thing and also these status for the router.. let me show you.


Connection Information
DSL UP
Downstream / Upstream (Kbps) 1024/512
Connection Type Bridge

Router Information
System Uptime 91 hours 51 minutes
Model DSL605E
Firmware Version 121.106m.1
Build 013
Ethernet MAC address 00:30:0A:AF:30:3F
DSL MAC address 00:30:0A:AF:30:40
Local Network Information
LAN IP Address 192.168.1.1
DHCP Enabled
DHCP Range 192.168.1.2 - 192.168.1.254
Ethernet Connected


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Response Number 20
Name: azzaim92
Date: January 1, 2009 at 15:22:28 Pacific
Reply:

cat5? is that the one where i install the nic and graphics card? if it is, i have 4. One for graphics card, the other for nic and the other 2 empty


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Response Number 21
Name: guapo
Date: January 1, 2009 at 16:30:43 Pacific
Reply:

http://en.wikipedia.org/wiki/Catego...

That's what a cat5 cable looks like.

Who supplied the modem/router? How long have you had it? If streamyx supplied it, I would ask for a new one.


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Response Number 22
Name: azzaim92
Date: January 1, 2009 at 23:45:06 Pacific
Reply:

ouh, the telephone cable thingy. i only have one, the network interface card. So u think there is a problem with the modem?


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Response Number 23
Name: guapo
Date: January 2, 2009 at 06:00:50 Pacific
Reply:

It looks like a telephone cable but it's not. It's a little bigger.

At this point the only way to tell what's happening is to try different hardware. Either try another PC for a few days or try another modem.


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Response Number 24
Name: azzaim92
Date: January 3, 2009 at 03:56:22 Pacific
Reply:

alright, thks for the help. i guess for know i'll just leave it as it is, thks anyway. maybe in a few days, i'll change the hardwares..


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Response Number 25
Name: azzaim92
Date: January 8, 2009 at 04:58:19 Pacific
Reply:

ok, now i think i know something more about the modem problem. i think the problem is the that the modem takes a long time to get the ethernet lcd on. i think maybe it has to do with slow detection or something. like now, i switched on the modem and it took about 2 hours, then all of a sudden, the lcd turns on. i dont know maybe there is a problem with tthe com?


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Response Number 26
Name: guapo
Date: January 8, 2009 at 05:58:09 Pacific
Reply:

As I said, I would try other hardware. That's the only way you'll know what the problem is.


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