|DELL INSPIRON 6000|
Microsoft Windows XP
Service Pak 3
Windows Internet Explorer 7
Media Center Edition
The original problem started when I configured my GMail account to my laptop email account Outlook Express. During the process I realized it was downloading all the emails from my GMail account to my computer and I pushed the “cancel” button to stop the process. I have been getting allot of spam mail in my GMail account and thought this would eliminate the problem if I setup Outlook Express. I then realized that my computer would have the spam mail if it was downloading all the emails from GMail.
Now after I canceled the process and turned off my computer. I turned my computer back on and could not get my Alltel QuickLink Mobile to initialize. I then tried to use my System Restore and go back to a prior day and restore everything. That did not work!
I then tried to delete my Alltel QuickLink Mobile and reinstall it. That did not work!
I then tried to delete all information pertaining to the Outlook Express.
When I tried to delete the Outlook Express folder (under C:\Progams)
I got the "Cannot Delete Outlook Express: it is being used by another person or program" error. I then tried to use “Unlocker” and delete “unlock all”. It appeared that I had deleted Outlook Express! I turned my computer off and back on and could not get my Alltel QuickLink Mobile to initialize again! I looked at my program files and there was the Outlook Express file. So when I shut down and turned my computer back on it automatically reinstalls Outlook Express each and every time. I think that it is somehow related to my automatic updates for my Microsoft Windows XP Service Pak 3?
Response from Alltel:
Response (James C)04/23/2009 02:18 PM
The best suggestion I could make is to uninstall and reinstall the application. If the issue persists, please contact our support line at 800-255-8351 for more assistance.
Alltel Data Technical Support
I have already tried to uninstall and reinstall the program.
It does not take away the problem!
Response from QuickLink:
ERROR [Incident: 090407-000511]
From: Customer Service (firstname.lastname@example.org)
Sent: Tue 4/07/09 5:01 PM
Response (Derek Sriol) 04/09/2009 09:41 AM
In this case you will need to contact Alltel for the email server settings. When your connection changes so does the way your email client sends and receives emails. You can reach Alltel at the following number (800) 255-8351.
Customer (Janet) 04/08/2009 08:59 PM
Is this only occurring when you are connected with the USB modem?
Yes, This only occurred when I first start the computer and attempt to the USB modem!
Response (Derek Sriol) 04/07/2009 04:19 PM
Is this only occurring when you are connected with the USB modem or is it occurring all the time? If it is only happening when you are connected to the Internet with your usb modem you will need to get the mail server settings from Alltel. If it is occurring all the time you need to uninstall outlook express and reinstall it via control panel---> add/remove programs then in that window the third option down on the left hand side you will see Add/Remove Windows components. Click it and find Outlook Express and un check it then select ok. to reinstall repeat the same step except make sure Outlook Express is check off.
Customer (Janet) 04/07/2009 03:32 PM
my provider is alltel wireless
my quick set version is 5.8.0
Response (Jay Robinson) 04/07/2009 03:13 PM
Who is your provider?
Customer 04/07/2009 03:00 PM
I need to fix an error caused when I tried to setup Outlook Express. I
interrupted the process and cancelled it.
Now when I turn on my computer I get this message...
Quick Link Mobile
C:\Documents and Settings\Local Settings\Temp\Main.bmp
I may have did something that canceled the initial setup???
Can you help me?
Here are the messages that I get when I turn on my computer!
I reboot at least 7+ times before I am able to finally get my QuickLink to work.
It has been getting worse all the time.
Error creating C:\Documents and Settings\Janet\Local Settings\Temp\Networks.bmp
C:\Documents and Settings\Janet\Local Settings\Temp\Networks.bmp was not found.
Error creating C:\Documents and Settings\Janet\Local Settings\Temp\NDIS.bmp
C:\Documents and Settings\Janet\Local Settings\Temp\NDIS.bmp was not found.
Error creating C:\Documents and Settings\Janet\Local Settings\Temp\Mask.bmp
C:\Documents and Settings\Janet\Local Settings\Temp\Mask.bmp was not found.
Error creating C:\Documents and Settings\Janet\Local Settings\Temp\Main.bmp
C:\Documents and Settings\Janet\Local Settings\Temp\Main.bmp was not found.
Called Alltel 05/25/2009! They could not help said it was a DELL computer problem!?
Can anyone HELP me with this? Do I really need to contact DELL?