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Email works fine, internet does not

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Name: kytn
Date: October 31, 2009 at 05:34:21 Pacific
OS: Windows Vista
Subcategory: Wireless
Comment:

Setup is cable modem to wireless router to 8-port switch. Wired PCs connect to the internet fine, and 1 wireless laptop connects fine. Other laptop will only connect to internet after rebooting and then only for a short time that varies, usually not more than 3-4 minutes. IPCONFIG/ALL on both laptops show the following differences:
Node type - Hybrid (works) Broadcast (doesn't work)
Under Wireless LAN Adapter-
Physical address
Link-local IPv6 Address
IPv4 Address

Typing an IP address in IE doesn't work, but pinging www.google.com in CMD prompt works.





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Response Number 1
Name: guapo
Date: October 31, 2009 at 08:03:45 Pacific
Reply:

Post the complete ipconfig /all outputs for both machines. That's the only way we can tell what's happening.

How do you know when a politician is lying? His mouth is moving.


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Response Number 2
Name: kytn
Date: November 5, 2009 at 03:50:53 Pacific
Reply:

The laptop that works is unavailable at this time, but I did find out the network security key (WEP encryption) only has 8 characters when I can't connect to the internet. Re-entering the key (10 characters) fixes the problem, but only temporarily.


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Response Number 3
Name: guapo
Date: November 5, 2009 at 07:23:41 Pacific
Reply:

Who owns the network?

How do you know when a politician is lying? His mouth is moving.


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Response Number 4
Name: kytn
Date: November 5, 2009 at 10:04:24 Pacific
Reply:

It is the LAN in my house. Only does it on the one laptop.


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Response Number 5
Name: guapo
Date: November 5, 2009 at 12:27:59 Pacific
Reply:

Disable all encryption for now. See what happens.

How do you know when a politician is lying? His mouth is moving.


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Response Number 6
Name: kytn
Date: November 6, 2009 at 03:43:15 Pacific
Reply:

Everything seems to be working fine without encryption.


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Response Number 7
Name: guapo
Date: November 6, 2009 at 07:35:42 Pacific
Reply:

Now you know that the encryption was the problem. Read the router docs again. Make sure you set it up correctly.

How do you know when a politician is lying? His mouth is moving.


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Response Number 8
Name: kytn
Date: November 6, 2009 at 12:14:42 Pacific
Reply:

It works fine on the second laptop, so I do not think the setup is the problem. I think the problem is in the first laptop.


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