Email Ok But no Internet access

August 26, 2011 at 06:46:00
Specs: Windows XP
Email OK but no Int't access

Have tried updating from WindowsXP CD but I still have no communication with my router when I move to Internet Explorer


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#1
August 26, 2011 at 06:51:27
If you are getting Email then you have an Internet Connection unless you are getting you mail from an internal mail server, but even that requires an Internet connection to work.

What are you using to get you Email?

Go to a command prompt and type ipconfig /all and post the results.

This will give you a lot of information regarding Internet connection. Default Gateway is the important one/

Stuart


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#2
August 29, 2011 at 03:49:07
Stuart,
Thanks for your comments - My email is via Pipex/TalkTalk - all working seamlessly!
When I type in ipconfig / all I get a black window which is the beginning of what would be expected but it is only present for about a second and then it returns to the normal profile. All very strange!

Frank


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#3
August 29, 2011 at 04:24:13
Sounds like you are doing ipconfig from the run command and not form a command prompt.

Type Cmd in the run box, then when you have the black screen displayed, type ipconfig /all.

Stuart


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Related Solutions

#4
August 29, 2011 at 06:20:41
Stuart,
I've got the said window, (ipconfig / all, open currently - It begins with Error: unrecognised or incomplete command line. It also says that 'The default is to display only the IP address, subnet mask and default gateway for each adaptor bound to TCP/IP.
Would appreciate your help at this point!

Frank


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#5
August 29, 2011 at 06:50:52
Too many spaces.

Type ipconfig/all with no spaces, certainly none after the /

ipconfig by itself will display limited information.

ipconfig /all will display comprehensive information.

Stuart


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#6
August 29, 2011 at 09:00:49
Stuart,

Default Gateway is given as 192.168.0.1

Frank


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#7
August 29, 2011 at 09:38:24
Was this address obtained by DHCP or was it manually entered.

If it was DHCP then it si right providing all the other addresses are in the same subnet., that is 192.168.0.xxx.

This is the address you enter into your browser to access the Router. What happens then?

Stuart


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#8
August 29, 2011 at 11:15:21
Stuart,

Entering this address http://192.168.0.1 in Run has hithertoo accessed the router but it currently produces a window which says 'There was a problem sending the command to the program.'

Frank


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#9
August 29, 2011 at 13:10:11
Try entering the address directly into the address bar of your browser.

Entering in the Run should work but the error suggests a problem with your browser. The programme the run command is attempting to send the command is the browser.

Stuart


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#10
August 29, 2011 at 23:56:49
Stuart,
I can't get a response from the browser - No opportunity is given for an address to be entered. Internet Explorer will not respond whereas Outlook Express responds immediately - giving email access through the same router.
My first thoughts were that Internet Security Software might be blocking it but I get the same problem when the security software is disabled.
Frank

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#11
August 30, 2011 at 04:24:04
The problem obviously lies with Internet Explorer, or try using an alternative browser like Opera,.

Stuart


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#12
August 30, 2011 at 08:33:19
Stuart,
My problem now is how to get Opera downloaded on my Windows 7 machine and then to transfer it to Windows XP. I don't think email will work the oracle on this and from what I can see Opera will download and run on Windows 7 but I can't spot an option for downloading it and saving it to DVD - Think I'm missing a trick somewhere!
Frank

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#13
August 30, 2011 at 09:15:22
Save it to a USB flash drive, it not that big, only about 10 Mbs. It the XP and Win & machine are network you can save ito a shared folder directly onto the Win XP machine then run the installation from there.

If you must save it to a DVD download it first and then copy it to a DVD although it would be a waste of DVD disk as a CD disk would be more than adequate unless you are using DVD-RW disks.

Once you get to the Opera web site you can download it from here:

http://www.opera.com/download/

Stuart


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#14
August 30, 2011 at 09:36:08
Stuart,

Thanks. Having to go out presently but will take things further when I get back.

Frank


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#15
August 30, 2011 at 13:21:54
Stuart, Very pleased to report that I'm out of the wood! I was able to download Opera successfully and transfer it to my XP machine. I like Google Chrome so I used Opera to access this and its all up and running.
Sincere thanks for all the trouble you've taken in putting me on the right path. Goodness knows what has happened to Internet Explorer - Even reloading Windows in the upgrade mode failed to address the issue. No doubt Microsoft will have a 'patch' for it somewhere. I think I would have struggled even more if the XP machine was the only one available to me.
Very many thanks. Frank.

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#16
August 30, 2011 at 14:20:20
Glad it is all sorted. I found Google Chrome a little to basic, but each to his own. Anything is better than Internet Explorer.

Stuart


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