Solved Email blockage on one only of two PC

Custom / CUSTOM
October 13, 2012 at 04:34:13
Specs: Microsoft Windows XP Pro SP3, 2.394 GHz / 1023 MB
Windows XPProSP3
Two computers.
Main PC ("M") connects to internet, USB, through a small Sagem modem. No Wifi.
Second PC ("S") connects to M direct by an ethernet cable, a simple basic domestic network.
A Hotmail live.com accounts collects the emails from various addresses.

A blockage has arisen to email access on M - but there is still good automatic connection on S

With M, no matter how I try to open the email account, it is switched to a call up address which does not work. I have copied and pasted the addresses that work on S – but on M they are always converted. I am unable to go to Hotmail sign-in on M for the same reason. I have changed the password which is all that Hotmail have suggested. This had to be done using connection on S. Hotmail confirm that the account is good.

All attempts on M are re-routed to:
https://login.live.com/login.srf wa=wsignin1.0&rpsnv=11&ct=1349950800&rver=6.1.6206.0&wp=MBI_SSL_SHARED&wreply=https:%2F%2Fmail.live.com%2Fdefault.aspx%3Frru%3Dinbox&lc=1033&id=64855&mkt=en-US&cbcxt=mai

No error message … Screen shot attached. (sorry can't see how to do this)

Any ideas as to how to clear the problem on M


See More: Email blockage on one only of two PC

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✔ Best Answer
October 23, 2012 at 15:13:52
A post-script. This seems to have been a problem associated with Firefox. I dislike Internet Explorer and have been using Firefox. But I stopped updating it because of conflicts at one stage with the new Firefox version and some of my software.
Following your advice I switched to Internet Explorer, among other things.
The problem went away. It came back with Firefox, so the problems was associated with Firefox.
Put the problem down as solved - in that we have identified where the problem has been and can avoid it.
Thanks.


#1
October 14, 2012 at 01:29:12
added link to screen shot
[IMG]http://i202.photobucket.com/albums/aa150/sagbag/emaildeviation.jpg[/IMG]

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#2
October 16, 2012 at 12:40:03
The %2F that you see in the URL is an escape code for a slash. I took that URL & replaced each %2F with slashes & it brought me to the correct page. Reset the browser setting to default or try a different browser.

How do you know when a politician is lying? His mouth is moving.


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#3
October 20, 2012 at 04:38:41
Thanks guapo - I haven't got it working yet - but working on it!
a) not sure how to change browser settings
b) when I hold the mouse over the address on my browser, I get a different code shown below
[IMG]http://i202.photobucket.com/albums/aa150/sagbag/emailcode.jpg[/IMG]
what does this signify?

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Related Solutions

#4
October 20, 2012 at 08:39:03
http://i202.photobucket.com/albums/...

That URL points to an image on photobucket.com. Click on it ^ ^ & you'll see it. What browser are you using? Have you tried a different browser & have you reset the current browser to the default settings?

How do you know when a politician is lying? His mouth is moving.


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#5
October 20, 2012 at 13:31:13
I switched from Mozilla to Internet Explorer, and adjusted the address as suggested.
The email page opened up, with the complete up-to-date list of incoming mail ..
BUT I couldn't open anything, and a message appeared near the top in a long strip saying "we can't connect to Hotmail right now. Please try again later"
No explanation; no error message.
Will put screen shot on photobucket as soon as I can
http://s202.photobucket.com/albums/...

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#6
October 20, 2012 at 17:03:18
The screen shot also shows that there are 0 unread messages in the inbox & you just said that it had all of the latest emails. Run Hijack This & post the log.

How do you know when a politician is lying? His mouth is moving.


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#7
October 21, 2012 at 03:09:45
Not sure what the zero unread means, but will try to find Hijack This as suggested

The top email on the list (not in screen shot)was new and unread but did not show as such.


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#8
October 21, 2012 at 03:28:19
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:25:27 PM, on 10/21/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\FTRTSVC\0\FTRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\program files\common files\arcsoft\connection service\bin\acdaemon.exe
C:\program files\common files\arcsoft\connection service\bin\ArcCon.ac
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\OrangeHSS\Launcher\Launcher.exe
C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\AlertModule\0\AlertModule.exe
C:\Program Files\OrangeHSS\connectivity\connectivitymanager.exe
C:\Program Files\OrangeHSS\systray\systrayapp.exe
C:\Program Files\OrangeHSS\connectivity\CoreCom\CoreCom.exe
C:\Program Files\OrangeHSS\connectivity\CoreCom\OraConfigRecover.exe
C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\FTCOMModule\0\FTCOMModule.exe
C:\WINDOWS\system32\svchost.exe
C:\Documents and Settings\Jeremy\My Documents\downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://r.orange.fr/r/Ohome_accueil?...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - C:\Program Files\OrangeHSS\SearchURLHook\SearchPageURL.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Softonic Helper Object - {E87806B5-E908-45FD-AF5E-957D83E58E68} - C:\Program Files\Softonic\Softonic\1.5.24.3\bh\Softonic.dll
O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - (no file)
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: (no name) - {1e48c56f-08cd-43aa-a6ef-c1ec891551ab} - (no file)
O3 - Toolbar: Softonic Toolbar - {5018CFD2-804D-4C99-9F81-25EAEA2769DE} - C:\Program Files\Softonic\Softonic\1.5.24.3\SoftonicTlbr.dll
O4 - HKLM\..\Run: [Six Engine] "C:\Program Files\ASUS\EPU-4 Engine\FourEngine.exe" -b
O4 - HKLM\..\Run: [tsnpstd3] C:\WINDOWS\tsnpstd3.exe
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\acdaemon.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\program files\quicktime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\clistart.exe" msrun
O4 - HKLM\..\Run: [ORAHSSSessionManager] C:\Program Files\OrangeHSS\SessionManager\SessionManager.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://www.orange.fr
O15 - Trusted Zone: http://www.rw.search.ke.voila.fr
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...
O17 - HKLM\System\CCS\Services\Tcpip\..\{1DFF8B76-07BF-45B2-8828-7923E0FC1C82}: NameServer = 81.253.149.9 80.10.246.3
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\Skype4COM.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: FIXIO PC Cleaner Service - FIXIO - C:\Program Files\FIXIO PC Utilities\FIXIO PC Cleaner\Service.exe
O23 - Service: France Telecom Routing Table Service (FTRTSVC) - Unknown owner - C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\FTRTSVC\0\FTRTSVC.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe

--
End of file - 10864 bytes


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#9
October 21, 2012 at 06:24:07
C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe

Did you download that ^^? It's not needed. It's up to you if you want to keep it.
__________________________________

R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - C:\Program Files\OrangeHSS\SearchURLHook\SearchPageURL.dll

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe

O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll

O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - (no file)

O3 - Toolbar: (no name) - {1e48c56f-08cd-43aa-a6ef-c1ec891551ab} - (no file)

O3 - Toolbar: Softonic Toolbar - {5018CFD2-804D-4C99-9F81-25EAEA2769DE} - C:\Program Files\Softonic\Softonic\1.5.24.3\SoftonicTlbr.dll

O4 - HKLM\..\Run: [tsnpstd3] C:\WINDOWS\tsnpstd3.exe

O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm

My suggestion is to delete everything from the line I drew above to here, especially F2, the userinit.exe in system.ini If you do nothing else that must go. Also Toolbars & BHOs are not secure. Again, they are your decision.
_________________________________________

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

There is a Winsock repair tool if that ^^ doesn't delete.
__________________________________________

O15 - Trusted Zone: http://www.orange.fr
O15 - Trusted Zone: http://www.rw.search.ke.voila.fr

Do you know those ^^ sites in the trusted zone? If not delete those too.

___________________________________________
O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe

That's ^^ part of the first program listed at the top. Once again, it's your decision.

How do you know when a politician is lying? His mouth is moving.


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#10
October 22, 2012 at 04:19:18
Many thanks Guapo - will be away for a couple of days, but will come back to it as soon as I can.

Later:
I am not sure which of your suggestions did the trick, but suddenly it was working again, before I carried out the list of deletions you suggested from the Hijack analysis.

I used LSPfix and Spybot.

As a matter of interest is Winsock necessary?

Anyway - list it as "problem solved" and thanks again.


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#11
October 23, 2012 at 15:13:52
✔ Best Answer
A post-script. This seems to have been a problem associated with Firefox. I dislike Internet Explorer and have been using Firefox. But I stopped updating it because of conflicts at one stage with the new Firefox version and some of my software.
Following your advice I switched to Internet Explorer, among other things.
The problem went away. It came back with Firefox, so the problems was associated with Firefox.
Put the problem down as solved - in that we have identified where the problem has been and can avoid it.
Thanks.

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