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dsl works thru VPN - not dns prob

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Name: thewiki
Date: November 9, 2008 at 03:24:44 Pacific
OS: vista 64
CPU/Ram: x6800 - 6gb
Product: homeade
Comment:

I'm new - so hope this isn't in the wrong place.

I live in Italy and subscribe to Alice ADSL service. I cannot access the internet. My network icon in the bottom right hand of the screen has the little globe saying I am connected to the internet - yet no pages load, newzbin doesn't work, etc. When I connect thru a VPN service based out of Phoenix everything works on the computer that is connected. Other computers on the network cannot access the internet.

I've tried to ping 4.2.2.2 in CMD with no luck when not connected to the VPN.

I speak very little Italian so I haven't called their tech support line yet.

Any advice?

Thanks!
-Patrick



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Response Number 1
Name: guapo
Date: November 9, 2008 at 14:06:00 Pacific
Reply:

Run ipconfig /all from the command prompt and post it here.


0

Response Number 2
Name: thewiki
Date: November 10, 2008 at 04:51:03 Pacific
Reply:

heres ipconfig while connected thru the VPN


Windows IP Configuration

Host Name . . . . . . . . . . . . : Patrick-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : witopia.net

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9
Physical Address. . . . . . . . . : 00-FF-D7-92-BB-27
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : witopia.net
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
Physical Address. . . . . . . . . : 00-1A-92-81-28-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::84ce:d75e:756c:8bac%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 10, 2008 10:36:46 AM
Lease Expires . . . . . . . . . . : Tuesday, November 11, 2008 10:36:45 AM
Default Gateway . . . . . . . . . : 192.168.0.2
DHCP Server . . . . . . . . . . . : 192.168.0.2
DHCPv6 IAID . . . . . . . . . . . : 285219474
DHCPv6 Client DUID. . . . . . . .-1A-92-81-18-98

DNS Servers . . . . . . . . . . . : 208.67.222.222
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . : witopia.net
Description . . . . . . . . . . . : isatap.witopia.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.100%16(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 208.67.222.222
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D792BB27-3F07-4509-91BC-609E23AC9
E41}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2ca:1859:1d69:3f57:ff9b(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1859:1d69:3f57:ff9b%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

**********************************************

and heres ipconfig disconnected from the vpn

Windows IP Configuration

Host Name . . . . . . . . . . . . : Patrick-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : witopia.net

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9
Physical Address. . . . . . . . . : 00-FF-D7-92-BB-27
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : witopia.net
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
Physical Address. . . . . . . . . : 00-1A-92-81-28-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::84ce:d75e:756c:8bac%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 10, 2008 10:36:46 AM
Lease Expires . . . . . . . . . . : Tuesday, November 11, 2008 10:36:45 AM
Default Gateway . . . . . . . . . : 192.168.0.2
DHCP Server . . . . . . . . . . . : 192.168.0.2
DHCPv6 IAID . . . . . . . . . . . : 285219474
DHCPv6 Client DUID. . . . . . . .-1A-92-81-18-98

DNS Servers . . . . . . . . . . . : 208.67.222.222
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . : witopia.net
Description . . . . . . . . . . . : isatap.witopia.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.100%16(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 208.67.222.222
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D792BB27-3F07-4509-91BC-609E23AC9
E41}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2ca:1859:1d69:3f57:ff9b(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1859:1d69:3f57:ff9b%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


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Response Number 3
Name: guapo
Date: November 10, 2008 at 06:04:36 Pacific
Reply:

If your ISP is aliceadsl.it , your DNS entries should be:
217.169.119.69
156.54.249.250

Secondly, what device is 192.168.0.2 ?

Is it a router supplied by the ISP?


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Response Number 4
Name: thewiki
Date: November 10, 2008 at 06:34:12 Pacific
Reply:

192.168.0.2 is a linksys router i bought to broadcast wireless.

i put those dns entries into the tcp/ip v4 property page and then the VPN wouldn't connect. is this the right place to change these? i have the DNS set back to auto now.

what do you think?


0

Response Number 5
Name: thewiki
Date: November 10, 2008 at 06:45:50 Pacific
Reply:

more updates - i found where to enter the DNS servers in the modem. i used the ones you provided. no internet and vpn wouldn't connect again.


0

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Response Number 6
Name: guapo
Date: November 10, 2008 at 12:45:34 Pacific
Reply:

I'm confused now. Is your PC connected to the router wireless or wired? If it's wireless, try a cat5 cable.

What is witopia.net ? Is that the VPN connection?


0

Response Number 7
Name: thewiki
Date: November 10, 2008 at 14:13:39 Pacific
Reply:

The PC is wired to the linksys router. You're right - witopia is the vpn service.


0

Response Number 8
Name: guapo
Date: November 10, 2008 at 14:27:32 Pacific
Reply:

Open a command prompt when it's not connected to the VPN and ping two servers.

ping google.com

ping 217.169.119.69


What's the results on each?


0

Response Number 9
Name: thewiki
Date: November 11, 2008 at 00:27:50 Pacific
Reply:

request times out on both instances


0

Response Number 10
Name: guapo
Date: November 11, 2008 at 05:48:02 Pacific
Reply:

Then it has to be something wrong with your NIC configuration or a DNS problem. Go to view all connections. How many adapters/connections are listed? What does it say in the TCP/IP properties of each? What brand modem/router is it? Can you open the web interface of the router?


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Response Number 11
Name: thewiki
Date: November 11, 2008 at 06:15:54 Pacific
Reply:

3 adaptors
Local Area Connection, Local Area Connection 2 and Local Area Connection 3.

i believe the first two are the built in ports on the motherboard and the third is the vpn connection. tcp/ipv4 on all of them are on automatic

is the web interface of the router the 192.168.0.1 address? its a linksys - i can access that.

i'm not familiar with the NIC configuration - how do i check this?

thx for you help on this.


0

Response Number 12
Name: guapo
Date: November 11, 2008 at 06:58:48 Pacific
Reply:

Yes, the router should have the address of 192.168.0.1 but that's not what your ipconfig shows in your post on Nov. 10

Default Gateway . . . . . . . . . : 192.168.0.2
DHCP Server . . . . . . . . . . . : 192.168.0.2

That could be your problem.


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Response Number 13
Name: thewiki
Date: November 11, 2008 at 07:30:51 Pacific
Reply:

i forgot i changed it a few days ago - i thought there could have been an ip conflict with it and the modem. either .1 or .2 i still have the problem.


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Response Number 14
Name: guapo
Date: November 11, 2008 at 16:46:31 Pacific
Reply:

Is there a modem and a router or is it just one device?


0

Response Number 15
Name: thewiki
Date: November 12, 2008 at 00:13:25 Pacific
Reply:

modem and a router


0

Response Number 16
Name: guapo
Date: November 12, 2008 at 05:07:27 Pacific
Reply:

Connect the PC directly to the modem and see what happens. Make sure you set the NIC to obtain IP automatically.


0

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