Solved downloaded HP updates now can't connect to int. wirelessly

May 25, 2015 at 12:23:16
Specs: Windows 8.1, AMD A6-4400 apu
downloaded updates from hp now can't connect to internet wirelessly . Am able to connect to internet with Ethernet cable .also other devices can connect ok so its not router. Went through the troubleshooting and it says ..The QUALCOMM Atheros ar9485 802.1b/gln wi fi adapter is experiencing driver or hardware related problems ..,think I need to get new drivers maybe???,HP support useless

See More: downloaded HP updates now cant connect to int. wirelessly

Report •


✔ Best Answer
May 25, 2015 at 13:59:15
I did the uninstall with software left unchecked . shut off computer. took out the Ethernet cable connection and connected modem to router, restarted computer , asked for my network password , entered it and can now connect to internet wirelessly again .Thank you so very very much . This website is fantastic ! I don't know why HP would have me download updates such as this causing this problem . There phone support put me on hold for an hour and then wanted $99 to help me .. there online support is totally worthless ..thank you again


#1
May 25, 2015 at 12:28:11
Was there a wifi problem originally that you were trying to fix with the new drivers?

If not you can go to "Device Manager > Network adapters" and roll back your wifi driver.

Are you certain you downloaded the correct driver?

Always pop back and let us know the outcome - thanks


Report •

#2
May 25, 2015 at 12:32:13
there was no wifi problem originally . A screen appeared on my pc from HP requesting that I download a bunch of updates which I did. then it asked me to restart and after that I could not connect wirelessly .

Report •

#3
May 25, 2015 at 12:36:57
Worth trying the driver roll back then, or even System Restore.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

Related Solutions

#4
May 25, 2015 at 12:53:38
not sure how to do driver roll back ...went to device manager>network adapter> then I see listed the qualcom Atheros wifi adapter that was installed last nite ...clicked on it and it says its not working ...there are a bunch of other things listed under network adapter.. not sure how to do rollback

Report •

#5
May 25, 2015 at 13:01:07
Right click the Wifi entry in Device Manager and choose Properties. Click the Driver tab and you will see a button marked "Roll Back Driver".

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#6
May 25, 2015 at 13:04:14
I did device manager> network Adapter > qualcom Atheros wifi adapter>drivers > update driver ..says I have the latest drivers ....tried to do the rollback but rollback is greyed out and won't let me do anything

Report •

#7
May 25, 2015 at 13:16:20
I see no wifi entry in device manager

Report •

#8
May 25, 2015 at 13:17:24
Try this:
From Device Manager, expand out to the Atheros wifi entry, right click and select Uninstall. If by any chance it asks you if you want to uninstall the "Software" say NO. Restart the computer and it will find your wifi as new hardware then set it up again. See if that helps.

Note that the word Uninstall is a bit misleading in Device Manager. It only temporarily divorces the hardware from the software.

Always pop back and let us know the outcome - thanks


Report •

#9
May 25, 2015 at 13:59:15
✔ Best Answer
I did the uninstall with software left unchecked . shut off computer. took out the Ethernet cable connection and connected modem to router, restarted computer , asked for my network password , entered it and can now connect to internet wirelessly again .Thank you so very very much . This website is fantastic ! I don't know why HP would have me download updates such as this causing this problem . There phone support put me on hold for an hour and then wanted $99 to help me .. there online support is totally worthless ..thank you again

Report •

#10
May 25, 2015 at 14:10:15
Glad to hear it. That's why we do this stuff on here (we all hate wasting money LOL).

EDIT:
I meant to say you should now be using the new Wifi driver. Even if you are not, I'd be inclined to stick with it.

If you care to select a Best Answer it might help others googling into this post.

message edited by Derek


Report •


Ask Question