Done all the above new router EA8500 and NO Parent Controls

Linksys Ea8500 linksys wireless ac2600 d...
August 17, 2016 at 08:44:25
Specs: Windows 10
I have done all the above and Linkysys even sent me a new router, checked firmware, still the same issue. Not blocking access to internet as instructed.

It shows the IP address / MAC address confirmed to be blocked but still allowing full access to internet.

This happened on previous router and the brand new one Linksys just sent me.


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#1
August 17, 2016 at 08:52:02
This is really something you should be contacting the manufacturer's support people about.

https://www.google.ca/search?q=link...

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

message edited by Curt R


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#2
August 17, 2016 at 09:00:22
Have done that too. Asking for anyone else's help that might have a solution. If you saw my question it says I have read the instruction manual, had the item replaced by Linksys and still having issue.

I think this may me a hardware issue nationwide and needs to be addressed. Sometime you will find a well diversed IT person who has a work around while manufacture investigate.

I was hoping for a more thought-out response rather than be pushed to the side with generic fix all response.

PS: Sometimes manufacture read threads to see what people are complaining bout so they make adjustments. Please dont automatically say to call manufacture when many of us already have.


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#3
August 17, 2016 at 12:02:40
I was hoping for a more thought-out response rather than be pushed to the side with generic fix all response.

I responded as I did because you're having a very specific issue with a specific make/model of SOHO router. These are always best addressed by the manufacturers support.

Had you bothered to mention in your original post that you had already contacted the manufacturer's support, I wouldn't have wasted your time, and more importantly mine, responding the way I did.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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Related Solutions

#4
August 17, 2016 at 12:16:46
I thought I was replying to the thread of others with EA-8500 Linksys problems with parent control issues. In that thread many people had the same issues. Someone posted all the steps to try and I was saying I did that and still having issues.

My bad.

message edited by Dehrma01


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#5
August 17, 2016 at 12:26:58
Oh good!

There's an excellent reason for the confusion. My apologies for getting snippy....I'm not feeling too great today and that always affects my responses.

If you can find that thread just copy/paste your original question in there and you'll likely get more help than I can give you. I don't have that model SOHO router at home and, my kids are grown up and moved out so parental controls aren't needed.....lol

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#6
August 17, 2016 at 13:09:07
Orginal Thread: http://www.computing.net/answers/ne...


I have the EA8500 Linksys Smart Wifi Router.

The problem I am having is with the Parental Controls. I have called Linksys and they thought it was a defective unit as I reset that router, did the firmware update and still had issues with parent controls.

I got the router yesterday and installed it.

Set up everything even the parent controls.

I verified the IP address and MAC id of the devices I want to control.

Now when it came to the designated time to control the devices the router showed it was being controlled yet the device still had full access to the internet.

Now what?

New router, same issues....


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#7
August 17, 2016 at 17:27:59
Have you tried Parental control on the laptops?
http://www.laptopmag.com/articles/p...

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#8
August 18, 2016 at 07:23:46
Dehrma01

If you copy all of your last response (less the link) and then paste it into the "Post Reply" box at the bottom of your linked thread, that would put your question on that thread. If I did it for you, you wouldn't be able to find it as easily because it would be under my name.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#9
August 18, 2016 at 09:44:23
Ok guys so the solution was simple and Linksys is ware of this and working on a new firmware.

Step 1. Reinstall the current firmware
Step 2. Go to device list and click on each device you want to control and click on "Reserve DHCP"

This fixed it and we tested it multiple times. The IP address must be reserved.


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#10
August 18, 2016 at 14:18:13
Thanks for coming back and posting the fix. Hopefully that will help someone else in the future.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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